Posted 9 months ago
Customer Service Executive
@ IIQAF
Windsor, Ontario
Overview
IIQAF is hiring a Customer Service Executive for its Ontario healthcare operations team, full time at CAD 30 to 35 per hour. The role is the first point of contact for patients and clients, handling inquiries, appointment coordination and complaint resolution. Experience in customer service, patient services or front desk work is required, with evening or weekend shifts preferred.
Pay:
$30–$35 an hour
Responsibilities:
- Greet and assist patients, visitors and clients
- Handle phone, email and in-person inquiries
- Schedule and confirm patient appointments
- Maintain accurate patient records
- Resolve patient complaints empathetically
Requirements summary:
- Proven customer service or patient services experience
- Excellent communication and problem-solving skills
- Proficiency in MS Office, CRM or hospital software
- Professional, empathetic, patient-focused attitude
- Preferred: hospital or clinic administration experience
- Preferred: flexible shifts, including evenings or weekends
Tools & skills
Source and dates
Source type not verified · recooty
- Employer posting date
- 2026-02-12
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | evening |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
IIQAF
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
Location: Ontario, Canada
Industry: Hospital / Health Care
Job Type: Full-Time
Salary: CAD 30.00 – CAD 35.00 per hour
Job Overview
IIQAF Group is seeking a professional and compassionate Customer Service Executive to join our healthcare operations team in Ontario. The ideal candidate will serve as the first point of contact for patients and clients, providing exceptional customer support, appointment coordination, and issue resolution while ensuring a positive patient experience.
This role is perfect for candidates searching for Customer Service Executive jobs in Ontario, Healthcare Customer Service roles, Patient Service Representative positions, or Hospital Frontline Customer Support jobs.
Key Responsibilities
- Greet and assist patients, visitors, and clients with professionalism and courtesy
- Handle phone, email, and in-person inquiries efficiently
- Schedule and confirm patient appointments, consultations, and follow-ups
- Maintain accurate patient records and database updates
- Resolve patient and client complaints or concerns in a timely and empathetic manner
- Provide information about hospital services, procedures, and policies
- Collaborate with healthcare staff to ensure smooth patient flow and service delivery
- Support administrative tasks such as billing inquiries, forms processing, and reporting
- Uphold confidentiality and compliance with Ontario healthcare regulations
Required Skills & Qualifications
- Proven experience in Customer Service, Patient Services, or Front Desk roles
- Strong knowledge of customer service principles and patient care standards
- Excellent communication, interpersonal, and problem-solving skills
- Proficiency in MS Office, CRM systems, or hospital management software
- Ability to work in a fast-paced healthcare environment
- Professional, empathetic, and patient-focused attitude
Preferred Qualifications
- Previous experience in hospital, clinic, or healthcare administration
- Knowledge of medical terminology and healthcare software systems
- Ability to work flexible shifts, including evenings or weekends
Why Join IIQAF Group
- Competitive pay: CAD 30.00 – CAD 35.00 per hour
- Opportunity to work in a professional healthcare environment in Ontario
- Career growth in hospital administration and patient services
- Supportive and collaborative team culture
- Stable employment with a reputable healthcare organization
Journal
Only you can see this. Kept on this device, and in your account when you sign in.