Posted 25 days ago
Customer Service Manager
@ Key Equipment Services
Vancouver, British Columbia
Overview
Key Equipment Services is hiring a full-time Customer Service Manager to lead its customer service team and raise the customer experience. The role covers building a customer-first culture, coaching the team, owning escalations and tracking service metrics. The posting states a salary of $70,000 to $75,000 annually and says occasional travel may be required.
Pay:
$70,000–$75,000 a year
Responsibilities:
- Build a customer-first culture across the team
- Lead, coach and develop the customer service team
- Ensure customer service processes are efficient and consistent
- Own complex customer issues and escalations
- Monitor key customer service metrics and targets
Requirements summary:
- 4 to 5 years of management experience, preferably in hospitality
- Leadership experience in customer service or service operations
- Proven ability to coach, motivate and develop people
- Exceptional communication and relationship-building skills
- Strong problem-solving and decision-making abilities
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · prevue
- Employer posting date
- 2026-10-12
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 4+ years |
| Management experience | 4+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: minimal · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Retirement plan, Employee discount, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Key Equipment Services
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
Customer Service Manager
Key Equipment Services | $70,000 - $75,000 annually
Lead a Team that Makes Great Service Happen
Build your career with Key Equipment Services-join a winning team, make a difference every day, and grow with a company that values your skills and success.
Key Equipment Services, a division of Heritage Food Service Group of Canada, is Western Canada's largest food service equipment service provider. With 40 years of experience, factory-trained technicians, OEM parts, and a strong support team, we help commercial kitchens stay up and running.
The Opportunity
We're looking for an energetic, people-focused Customer Service Manager to lead our customer service team and help take our customer experience to the next level. If you thrive on building strong teams, solving problems, improving processes, and turning customers into loyal customers, we want to hear from you!
What You'll Accomplish
- Deliver an exceptional customer experience by building a customer-first culture across the team.
- Lead & develop a high-performing team by coaching, mentoring, and motivating our customer service team members.
- Drive service excellence ensuring customer service processes are efficient, consistent, and effective.
- Own customer issues and escalations, taking ownership of complex customer concerns and escalations.
- Achieve team and business results by monitoring key customer service metrics and performance targets.
What You Bring
You are a natural leader and customer advocate who knows how to bring people together and get results. You're confident making decisions, comfortable having difficult conversations, and energized by solving problems.
- 4 to 5 years of management experience preferably in the hospitality industry.
- Leadership experience in customer service, service operations, or a related environment.
- A proven ability to coach, motivate, and develop people.
- Exceptional communication and relationship-building skills.
- Strong problem-solving and decision-making abilities.
- A customer-first mindset with a passion for service excellence.
- Excellent organization and the ability to manage competing priorities.
- Occasional travel may be required.
Why Join Key Equipment Services?
- Comprehensive benefits and retirement savings program including extended health, dental, an Employee Assistance Program and long-term disability coverage
- Training and development opportunities
- Stable, growing Canadian organization with 40 years of industry experience
- Collaborative, fast-paced team environment
- Corporate discounts offered
We do not use AI or automated systems to conduct interviews or make hiring decisions - all steps in our recruitment process involve real members of our HR and hiring teams. If your application is considered for further review, you will receive an email from one of our HR team to arrange a telephone interview.
Key Equipment Services is an equal opportunity employer committed to diversity, inclusion, safety, integrity, teamwork, and service excellence. We support our communities and are proud to be part of a Canadian industry leader in commercial kitchen equipment service. Due to the high volume of interest, we regret that we are unable to respond to all applications. Candidates must be at least 18 years of age and legally eligible to live and work in Canada
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