Posted 2 days ago
Customer Service Rep. – Shipping & Receiving
@ Pharmacy.ca
York, Ontario
Overview
Pharmacy.ca is hiring a part-time Customer Service Representative for its Shipping Centre in North York, Ontario. The role combines customer inquiries with shipping, receiving, order fulfillment and inventory support in a warehouse setting. The posting states a Tuesday, Wednesday and Friday schedule from 9:00 AM to 5:00 PM.
Responsibilities:
- Answer customer inquiries by phone and email
- Assist with receiving, picking, packing and shipping orders
- Prepare shipping labels, waybills and documentation
- Verify incoming deliveries and report discrepancies
- Assist with inventory counts and stock organization
Requirements summary:
- Strong verbal and written communication skills
- Basic computer and order processing system skills
- Ability to lift packages up to 25 kg
- Legally authorized to work in Canada
- Previous shipping or customer service experience is an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-08
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Warehouse, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 55 lb · computer moderate |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pharmacy.ca
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
About the job
Pharmacy.ca | North York, Ontario
Work Arrangement: Tuesday, Wednesday and Friday, 9:00 AM – 5:00 PM
Department: Shipping & Warehouse Operations
Reports To: Team Lead and Pharmacy Manager
Position Overview
We are seeking a reliable, organized, and customer-focused Customer Service Representative to support our Shipping Centre operations. This position involves providing customer service, assisting with shipping and receiving activities, coordinating orders and deliveries, and supporting the day-to-day operations of the shipping department.
The successful candidate must be comfortable working in a warehouse/shipping environment, handling physical tasks, and managing multiple priorities while maintaining accuracy and professionalism.
Key Responsibilities
Customer Service
- Respond to customer inquiries by phone and email in a professional and timely manner.
- Assist customers with order status, delivery updates, and general shipping-related questions.
- Address customer concerns and escalate issues when necessary.
- Maintain positive working relationships with customers, couriers, and internal departments.
Shipping & Order Fulfillment
- Assist with receiving, reviewing, picking, packing, and preparing customer orders for shipment.
- Ensure orders are accurately prepared, labelled, and packaged.
- Prepare shipping labels, waybills, and other required shipping documentation.
- Coordinate outgoing shipments and courier pickups.
- Track shipments and follow up on delayed, missing, or incorrect deliveries.
Receiving & Inventory Support
- Receive incoming deliveries and verify items against relevant documentation.
- Assist with organizing, sorting, and storing incoming products and supplies.
- Identify and report damaged, missing, or incorrect items.
- Maintain an organized and clean shipping and receiving area.
- Assist with inventory counts and general stock organization.
Administrative & Operational Support
- Maintain accurate shipping, receiving, and order records.
- Update shipment information and order statuses in the applicable systems.
- Communicate with internal teams to resolve order and delivery discrepancies.
- Support other day-to-day administrative and operational duties as required.
Qualifications & Requirements
- Previous experience in customer service, shipping, receiving, warehouse operations, or order fulfillment is an asset.
- Strong verbal and written communication skills.
- Basic computer skills and familiarity with order processing or shipping systems.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Reliable, punctual, and able to manage competing priorities.
- Comfortable working in a physically active warehouse environment.
- Ability to lift and handle packages weighing up to 25 kg.
- Forklift experience is considered an asset.
- Must be legally authorized to work in Canada.
Personal Attributes
- Customer-focused and professional.
- Dependable and accountable.
- Proactive with a hands-on approach.
- Organized and detail-oriented.
- Flexible and willing to assist with different operational tasks.
Journal
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