Posted 5 days ago
Customer Service Rep
@ Canada Cartage
Mississauga, Ontario
Overview
Canada Cartage is hiring a Customer Service Representative for its Mississauga warehouse, Monday to Friday, 8:00am to 4:30pm. The role is the first point of contact for customers and covers scheduling, daily requests, documentation, dispatching drivers and warehouse reporting. Candidates need one to three years of customer service experience and a high school diploma.
Responsibilities:
- Handle daily customer requests, PODs and track and trace
- Maintain customer and management reports
- Follow up on delayed deliveries and customer complaints
- Enter data in warehouse and transportation systems
- Dispatch drivers and schedule appointments
Requirements summary:
- 1-3 years customer service experience
- High school diploma
- Warehouse or 3PL experience is an asset
- Proficiency in Word, Excel and Outlook
- Strong communication and attention to detail
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canada Cartage
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
#1 in Canadian Fleet Outsourcing
Full company description
Canada Cartage is a leading national provider of customer-located, dedicated trucking services and warehouse solutions. The majority of Canada Cartage’s fleet and drivers are dedicated to specific customers and reside at their locations. Since its founding in 1914, Canada Cartage has provided a complete range of transportation services, specializing in the provision of fully outsourced, customer-located, dedicated trucking services. Canada Cartage was one of the first carriers to offer this service to Canadian companies and is currently one of the largest in the country, supplying dedicated fleet solutions to many corporations, some for more than 50 years. Canada Cartage’s operations are located in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario and Quebec. OUR MISSION To be Canada’s most respected and trusted outsourced trucking fleet managers. Our customers can rely on us to represent them as well as they would represent themselves, demonstrating unparalleled dedication, accountability and leadership. They can count on us to manage—or co-manage—their fleets as if they were our own.
- LinkedIn followers
- 54,463
- People associated on LinkedIn
- 1,876
- Reported office locations
- 1115 Cardiff Blvd, Mississauga, Ontario L5S 1L8, CA
- 47 Gomez Street, Winnipeg, Manitoba R3B 0B2, CA
- 4700 102 Ave SE, Calgary, Alberta T2C 2X8, CA
- 17508 116 Ave, Edmonton, Alberta T5S 2T9, CA
- 101-10167 199 B Street, Langley, British Columbia Vim 3W0, CA
- Other recorded names
- Canada Cartage
- Specialties
- DEDICATED TRUCKING
- WAREHOUSE & DISTRIBUTION
- FREIGHT MANAGEMENT
- and REGIONAL SERVICES
- Profile identifies a recruitment agency
- No
Canada Cartage is a leading national provider of customer-located, dedicated trucking services and warehouse solutions. The majority of Canada Cartage’s fleet and drivers are dedicated to specific customers and reside at their locations. Since its founding in 1914, Canada Cartage has provided a complete range of transportation services, specializing in the provision of fully outsourced, customer-located, dedicated…
| Field | Value |
|---|---|
| Industry | Truck Transportation |
| Company size | 1,001-5,000 employees |
| Headquarters | Mississauga, Ontario |
| Organization type | Privately Held |
| Year founded | 1914 |
| Specialties | DEDICATED TRUCKINGWAREHOUSE & DISTRIBUTIONFREIGHT MANAGEMENTand REGIONAL SERVICES |
| Open jobs on Jobsy | 111 |
| View page |
Why Work for Canada Cartage
Canada Cartage is one of Canada’s leading transportation and logistics providers with over 100 years of experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of Canada’s leading brands. We are proud to be recognized as a Top Fleet Employer by Trucking HR Canada, an Employer of Distinction, and one of Forbes Canada’s Best Employers.
Position Summary
The CSR will be the first point of contact for our customers and will support the day-to-day operations of our Mississauga warehouse. This role is responsible for coordinating scheduling and planning activities to meet customer expectations, managing daily requests, and ensuring all required documentation is accurately maintained and filed. Working closely with the Lead and Supervisor, the CSR will follow up on daily tasks to ensure they are completed accurately and on time. Consistent communication with the Operations Team is essential to ensure timely, accurate responses and maintain an efficient flow of warehouse operations.
Location: 88 Foster Cres, Mississauga
Schedule: Mon-Friday, 8:00am – 4:30pm
What you will do
- Daily Customer requests, POD, Track and trace, Rush Requests etc.
- Initiate or follow up with any Inventory investigations required by the customer
- Maintain and send all daily Customer specific or Management reports
- Work Closely with the transportation team on delayed deliveries or customer requests and appointment booking
- Manage and follow through with any investigation required to support Customer complaints
- Data Entry with in Warehouse Management System, Transportation system and any Client specific systems/software
- Daily Filing of all documents for retention and customer needs
- Maintain and update Warehouse KPI package for management and customer
- Warehouse Payables
- Dispatching Drivers, Paperwork, In-Bound and Out-Bound Logs. Scheduling appointments
What You’ll Bring
- 1-3 years of combined working experience in a customer service role
- High school diploma
- Experience in Customer Service in a warehouse setting, operations in a warehouse, fulfillment centre or 3pl is an asset
Along with the following Skills & Competencies:
- Strong communication skills.
- Strong attention to detail.
- Proficient in the following Microsoft Office programs: Word, Excel and Outlook.
- Proven experience in handling multiple priorities.
- Multitask
- Judgment
- Integrity / Professionalism
- Problem Solving / Decision Making
- Relationship / Partnership Approach
- Communication / Influence
- Quality, High Standards and Controls
- Innovation and Change
Why people love working for Canada Cartage
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
Why People Love Working at Canada Cartage
Canada Cartage offers a supportive, team-oriented workplace built on collaboration and respect, with opportunities for career growth and development. Employees benefit from recognition programs that celebrate performance and teamwork, company perks including discounts on hotels, entertainment, gym memberships, and more, as well as team events such as summer barbeques and driver appreciation week. As a well-established organization, Canada Cartage provides the stability of a company that continues to grow while remaining committed to supporting the communities where we operate.
Accessibility Commitment
Canada Cartage is committed to meeting the accessibility needs of persons with disabilities in accordance with the Accessible Canada Act (ACA). Accommodation is available throughout the recruitment process and employment upon request.
Application Process
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Canada Cartage is an equal opportunity employer, and successful candidates may be required to complete pre-employment verifications in accordance with company policies.
#workatcanadacartage
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