Posted 12 days ago
Customer Service Representative
@ Kirmac
New Westminster, British Columbia
Overview
Kirmac Collision & Autoglass is hiring a Customer Service Representative to welcome customers in person and by phone, schedule repairs and handle repair paperwork. The role mixes customer interaction with administrative work, including ICBC rental forms and invoices. The posting lists extended benefits, RRSP, paid time off and a Learning & Development Program, but does not state pay or hours.
Responsibilities:
- Build customer relationships in person and by phone
- Submit ICBC rental forms and schedule repair appointments
- Generate repair orders and reconcile documentation
- Coordinate vendors and manage invoices and parts returns
- Provide repair updates by phone, text and email
Requirements summary:
- Excellent verbal and written communication skills
- Strong organization and attention to detail
- Friendly, professional people skills
- Valid driver's licence
- Solid references
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-25
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Store, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Perks mentioned | Generous paid time off, Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kirmac
| Field | Value |
|---|---|
| Open jobs on Jobsy | 22 |
Kirmac Collision & Autoglass is a family-owned leader in collision repair, proudly serving communities since 1973. For over 50 years, Kirmac has delivered quality workmanship and exceptional customer service helping people get back on the road while turning repair experiences into something positive. As the industry evolves, so does Kirmac, with a focus on advanced vehicle technology, EV repair readiness, and sustainable practices.
Through Kirmac Cares for Kids, we also supports organizations such as B.C. Children’s Hospital and the Boys Club Network, while continuing to grow a skilled workforce grounded in continuous learning and strong leadership.
Customer Service Representative
Bring Your Care, Confidence, and Customer Expertise
If you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you.
What You’ll Do
As a Customer Service Representative, you’ll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include:
- Building positive, lasting customer relationships in person and over the phone
- Submitting ICBC rental forms and guiding customers through the process
- Scheduling repair appointments and managing shop calendars
- Generating repair orders and ensuring accurate documentation
- Interacting with vendors and coordinating incoming/outgoing materials
- Providing clear repair updates through phone, text, and email
- Managing and posting invoices, parts returns, and related paperwork
- Reconciling repair orders with accuracy and attention to detail
This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.
What You Bring
- Excellent verbal and written communication skills
- Strong organization, accuracy, and attention to detail
- A friendly, professional approach with strong people skills
- Passion for vehicles and helping customers feel confident in their repair journey
- A valid driver’s license
- Solid references that reflect reliability and professionalism
What We Offer
- Competitive wages
- Extended health, dental, and vision coverage
- Paid time off
- RRSP plan
- Supportive, team-focused environment
- Learning & Development Program
- Opportunities to support our community through volunteering
- Corporate discounts
- Regular social events and team gatherings
If you’re a service‑driven professional who enjoys helping people and keeping things organized, we’d love to have you on our team.
Apply today.
We want people who want to have an impact.
Kirmac is building an inclusive company culture where anyone, regardless of age, race, gender, sexual orientation, or disability, is recognized and rewarded for their contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace where you can grow, and your ideas can have an impact, we want to hear from you!
Ready to make an impact? Apply with your resume today!
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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