Posted 10 days ago
Customer Service Representative
@ Hunter Amenities International
Burlington, Ontario
SIGNALS
Overview
Hunter Amenities is hiring a Customer Service Representative to support hotel chains and other customers, handling shipment tracing, special requests, complaints and order processing. The role reports to the North American Sales Manager and may include data-updating projects. The salary range is $46,000 to $51,000, with a company-paid benefit package.
Responsibilities:
- Responds to customer inquiries promptly
- Processes orders, forms and requests
- Resolves customer complaints to satisfaction
- Keeps records of interactions and transactions
- Maintains customer document filing system
Requirements summary:
- High school education
- 1-3 years customer service experience
- Strong interpersonal and communication skills
- Organizational and problem-solving skills
- Comfortable using Microsoft Office
Tools & skills
Benefits mentioned
Health insuranceDentalRetirement plan
Source and dates
Source type not verified · cats
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Hunter Amenities International
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Luxurious Brands. Innovative Leaders. Global Experts.
Full company description
Leading global formulator & manufacturer of cosmetics and personal care products for the hospitality, travel and retail industries. Trusted partner for over 45 years, servicing 120+ countries.
- LinkedIn followers
- 9,005
- People associated on LinkedIn
- 356
- Reported office locations
- 1205 Corporate Dr, Burlington, Ontario L7L 5V5, CA
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- Citilink Warehouse Complex, Block 102E, 1305-01/02, Pasir Panjang, 11852, SG
- Other recorded names
- Hunter Amenities International Ltd.
- Specialties
- global manufacturing
- research & development
- creative services
- global distribution
- quality assurance and regulatory compliance
- sustainable packaging
- environmentally and socially responsible formulations
- guest amenities
- retail contract manufacturing
- 100% custom solutions
- turn-key partner
- experienced sales team
- hospitality
- and amenities
- Profile identifies a recruitment agency
- No
Leading global formulator & manufacturer of cosmetics and personal care products for the hospitality, travel and retail industries. Trusted partner for over 45 years, servicing 120+ countries.
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Burlington, Ontario |
| Organization type | Privately Held |
| Year founded | 1981 |
| Specialties | global manufacturingresearch & developmentcreative servicesglobal distributionquality assurance and regulatory compliancesustainable packagingenvironmentally and socially responsible formulationsguest amenitiesretail contract manufacturing100% custom solutions |
| Open jobs on Jobsy | 15 |
| View page |
Job description
Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies” program in Canada.
The Opportunity:
We’re looking for an enthusiastic Customer Service Representative to join our Customer Service team. Reporting to the North American Sales Manager, the Customer Service Representative provides quality customer service for major hotel chains and other customers, particularly in the areas of tracing shipments, special requests, concerns and order processing, with the result being customer satisfaction.
Reason for Vacancy: This is an incremental headcount role that has been added to support the continued growth of the team.
The salary range for this role is $46,000 to $51,000. Final placement within the range depends on market conditions, internal equity, and the candidate’s experience, skills, and qualifications.
Key Duties & Responsibilities:
Qualifications & Experience:
A Little Bit More About Us:
Hunter Amenities’ global headquarters is in Burlington, Ontario where we manufacture one of the richest portfolios of licensed amenity brands for our 5- and 6-star global hotels, boutique hotels, spas, cruise lines and retail clients. Hunter has built a broad retail portfolio, creating both private labels and branded beauty products of the highest quality. Learn more about our company and culture at www.hunteramenities.com.
Based on our profile and needs we will only contact those candidates selected for interviews. Thanks for applying!
Hunter Amenities International Ltd. is an equal opportunity employer. Hunter does not discriminate on the basis of race/religion/sex/national origin/veteran/disability/sexual orientation/gender identity, or any other characteristic protected by current law.
Hunter Amenities is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 1-800-668-1483.
The Opportunity:
We’re looking for an enthusiastic Customer Service Representative to join our Customer Service team. Reporting to the North American Sales Manager, the Customer Service Representative provides quality customer service for major hotel chains and other customers, particularly in the areas of tracing shipments, special requests, concerns and order processing, with the result being customer satisfaction.
Reason for Vacancy: This is an incremental headcount role that has been added to support the continued growth of the team.
The salary range for this role is $46,000 to $51,000. Final placement within the range depends on market conditions, internal equity, and the candidate’s experience, skills, and qualifications.
Key Duties & Responsibilities:
- Responds promptly to customer inquiries
- Processes orders, forms, applications, and requests
- Communicate with customers through various channels
- Knows our products inside and out to answer questions
- Keeps records of customer interactions, transactions, comments and complaints
- Acknowledges and resolves all customer complaints and/or concerns to the satisfaction of the customer and Hunter Amenities
- Ensure customer complaints are handled fairly and expeditiously
- Pays attention to handling issues without incurring unnecessary costs
- Circulating customer complaints internally and ensures issues have been handled by all departments involved
- Maintains a filing system for customers’ original purchase orders, special notes, tax certificates, back-up documentation so it is easily accessible to all Hunter employees
- Provides feedback on the efficiency of the customer service process
- Ensures customer satisfaction and provides professional customer support
- The Customer Service Representative may be asked to support data-updating projects for the North American Sales Manager
Qualifications & Experience:
- High School education
- 1-3 years in a customer service role
- Strong interpersonal and communication skills
- Organizational and problem-solving skills
- Ability to stay calm when customer issues escalate
- Comfortable using computers including Microsoft Office programs
We offer:
- A competitive compensation package.
- An excellent company-paid benefit package including health, dental, life, a matching group RRSP, skills development, and training reimbursement.
- The opportunity to be part of a fast-growing, dynamic, and successful global team. We believe in our people and our people believe in Hunter.
A Little Bit More About Us:
Hunter Amenities’ global headquarters is in Burlington, Ontario where we manufacture one of the richest portfolios of licensed amenity brands for our 5- and 6-star global hotels, boutique hotels, spas, cruise lines and retail clients. Hunter has built a broad retail portfolio, creating both private labels and branded beauty products of the highest quality. Learn more about our company and culture at www.hunteramenities.com.
Based on our profile and needs we will only contact those candidates selected for interviews. Thanks for applying!
Hunter Amenities International Ltd. is an equal opportunity employer. Hunter does not discriminate on the basis of race/religion/sex/national origin/veteran/disability/sexual orientation/gender identity, or any other characteristic protected by current law.
Hunter Amenities is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 1-800-668-1483.
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