Posted 16 months ago
Customer Service Representative
@ CTG Brands Inc
Vaughan, Ontario
Overview
CTG Brands Inc is hiring a full-time Customer Service Representative to be the first point of contact for B2B customers across the order lifecycle. The work covers inbound inquiries, order entry, shipment tracking, claims and returns. The posting mentions company events, health and dental benefits, paid time off and tuition reimbursement, plus bonus pay and occasional weekend work at customer open houses.
Responsibilities:
- Respond to customer inquiries by phone, email and online
- Enter, review and update sales orders in the ERP system
- Track shipments and resolve delivery issues
- Handle returns, credits and warranty claims
- Escalate recurring issues to management
Requirements summary:
- High school diploma required; college diploma in Business Administration preferred
- 2+ years of customer service experience, ideally in wholesale or consumer goods
- Proficiency with Microsoft Office and ERP or CRM systems
- Strong communication and professional phone manner
- Ability to multitask in a fast-paced environment
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2025-07-28
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), College diploma (preferred) |
| Fields of study | Business Administration |
| Perks mentioned | Generous paid time off, Tuition support, Performance bonus, Wellness, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CTG Brands Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We're proud of every product we sell.
Full company description
CTG Brands Inc., founded in 1985, is a major importer and distributor providing one-stop product solutions for retailers across North America. Its customer base ranges through all retail channels. CTG carries over 14,000 branded seasonal and everyday products including giftware, home decor, kitchenware, health and beauty, stationery, toys, party supplies, electronic accessories and household cleaning supplies. The products are delivered through two state-of-the-art distribution centres located in Toronto (245,000 sq. ft.) and in Vancouver (135,000 sq. ft.). CTG also operates 3 full-scale showrooms in Toronto, Vancouver and Montreal featuring its complete line of products. CTG’s mission is to serve the retail industry with products that carry exceptional brand identities and represent the best value to consumers. The company has developed long term relationships with an extensive network of manufacturers to design and develop exciting, trendy and high-perceived value products with leading edge packaging design. CTG also invests heavily in technology to provide trade customers with a convenient e-commerce website for online ordering and account management.
- LinkedIn followers
- 2,853
- People associated on LinkedIn
- 87
- Reported office locations
- 123 Great Gulf Drive, Vaughan, Ontario L4K 5V1, CA
- 12111 Riverside Way, Richmond, British Columbia V6W 1K8, CA
- 9930 Chemin de la Côte-De-Liesse, Lachine, Quebec H8T 1A1, CA
- Business categories
- Consumer Goods
- Retail
- Home Decor
- Other recorded names
- CTG Brands Inc
- CTG Brands
- Specialties
- Home Decor
- Giftware
- Seasonal
- Souvenirs
- Toys/Games
- and General Merchandise
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
CTG Brands Inc., founded in 1985, is a major importer and distributor providing one-stop product solutions for retailers across North America. Its customer base ranges through all retail channels. CTG carries over 14,000 branded seasonal and everyday products including giftware, home decor, kitchenware, health and beauty, stationery, toys, party supplies, electronic accessories and household cleaning supplies. The…
| Field | Value |
|---|---|
| Industry | Wholesale |
| Company size | 51-200 employees |
| Headquarters | Vaughan, Ontario |
| Organization type | Privately Held |
| Year founded | 1985 |
| Specialties | Home DecorGiftwareSeasonalSouvenirsToys/Gamesand General Merchandise |
| Open jobs on Jobsy | 8 |
| View page |
About Us
Founded in 1985, CTG is a major importer and distributor of consumer products for customers in the retail industry across North America. CTG’s mission is to supply quality branded products at competitive prices. Our innovative and high perceived value packaging has strong consumer appeal that helps generate high turnover for our retail trade customers. Our corporate name reflects our focus on developing exceptional brand identities that represent the best value to consumers.
CTG’s great instincts for value and quality have resulted in an exceptionally strong presence in the consumer products market. Our full range of categories now includes giftware, home décor, novelties, kitchenware, housewares, stationery, candles & candle holders, health & beauty, hair accessories, household products, toys, electronic accessories, seasonal products and more. We design, import, manufacture and distribute over 13,000 active items. With a wide selection of comprehensive programs and more than 45 proprietary brands, we provide a true one-stop product solution for our valued customers with unequaled variety and depth.
Giftcraft 2025 Inc. (www.giftcraft.com) is a newly revitalized consumer lifestyle company, building upon the legacy of Giftcraft’s decades-long reputation in the North American market. Now operating under the new ownership of CTG, Giftcraft 2025 Inc. is entering an exciting new chapter—one that blends heritage with transformation.
Our mission is not only to continue delivering award-winning giftware, home décor, wellness, fashion, and seasonal products—but also to rebirth the Giftcraft brand with renewed energy, innovation, and purpose. This new beginning represents a bold opportunity to reshape the company’s future while honoring its past.
We are seeking passionate, driven individuals who are eager to build something extraordinary from the ground up—together. If you are excited by the idea of helping lead a turnaround story and being part of a growing, purpose-led organization, we invite you to join us on the journey to build the new Giftcraft.
For more information, visit: www.ctgbrands.com
Summary:
The Customer Service Representative (CSR) is the first point of contact for our customers at CTG Brands Inc., and is responsible for delivering exceptional service and support throughout the order lifecycle. This role involves handling inbound inquiries, processing orders, resolving issues, claims and ensuring customer satisfaction. The ideal candidate is a friendly, organized, and solutions-oriented professional with experience in a B2B or consumer goods environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and online channels in a timely and professional manner
- Enter, review, and update sales orders accurately in the ERP system
- Track shipments, resolve delivery issues, and follow up on backorders or product availability
- Assist customers with product information, pricing, and order status
- Collaborate with internal teams including Sales, Logistics, and Accounting to resolve customer issues quickly and effectively
- Handle returns, credits, and warranty claims according to company policy
- Maintain accurate customer records and documentation
- Identify recurring customer issues and escalate them to management for process improvements
- Support seasonal call/email volume surges and participate in special projects as needed
- Assist in the operation of our twice annual Customer Open Houses (January/February and August) said operation of which might include being present in the office on the weekend of the shows
Qualifications:
- High school diploma required; college diploma in Business Administration or related field preferred
- 2+ years of customer service experience, ideally in a wholesale, distribution, or consumer goods company
- Strong communication and interpersonal skills with a professional phone manner
- Proficiency with Microsoft Office and experience using ERP or CRM systems (e.g., Sage, NetSuite, Salesforce)
- Ability to multitask and prioritize in a fast-paced environment
- Positive, team-oriented attitude with a passion for providing excellent service
Benefits:
- Company events
- Extended health care
- Dental care
- Vision care
- Employee assistance program
- On-site parking
- Paid time off
- Tuition reimbursement
Supplemental pay types:
- Bonus pay
Journal
Only you can see this. Kept on this device, and in your account when you sign in.