Posted 10 days ago
Customer Service Representative
@ Insight Global
Kingston, Ontario
Overview
Insight Global is hiring a Customer Service Representative on a contract basis for a leading fitness equipment manufacturer in Kingston, Ontario. The role handles orders, product questions, replacement parts and basic troubleshooting by phone, email, web and occasionally in person. The posting requires at least 1 year of customer service experience and Microsoft Office skills.
Pay:
$50,000–$60,000 a year
Responsibilities:
- Assist customers with orders, product questions and replacement parts
- Troubleshoot basic mechanical and electronic product issues
- Own customer inquiries from first contact to resolution
- Document interactions, feedback and resolutions
Requirements summary:
- 1+ years of customer service or product support experience
- Strong verbal and written communication
- Problem-solving and troubleshooting ability
- Microsoft Office and business systems experience
Tools & skills
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
Saved company profile
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Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
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- Other recorded names
- Insight Global
- Specialties
- Consulting
- Talent Services
- Staffing
- and International Staffing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 283 |
| View page |
1+ years of professional customer service, customer support, product support, or related experience
Strong verbal and written communication skills
Demonstrated problem-solving skills and ability to troubleshoot customer issues
Ability to work independently, take initiative, and manage responsibilities with minimal oversight
Strong attention to detail and organizational skills
Comfortable learning the components and functionality of physical products/equipment
Experience using Microsoft Office and general computer-based business systems
Ability to work professionally and collaboratively in a small-team environment
Nice to Have Skills & Experience
Experience supporting physical consumer products, equipment, sporting goods, fitness products, or mechanical products
Experience with Zendesk or another CRM/customer ticketing system
Hands-on mechanical or electronic troubleshooting experience
Experience with bookkeeping, AP/AR, reconciliations, or general accounting administration
Experience with QuickBooks, Sage, Xero, or another accounting/ERP platform
Background or personal interest in fitness, rowing, cycling, sports, or outdoor recreation
French language skills
Job Description
Insight Global is looking for a Customer Service Representative to join a leading fitness equipment manufacturer in Kingston, Ontario. This individual will support customers with orders, product questions, replacement parts, and basic troubleshooting for fitness equipment and related products.
The ideal candidate is a strong communicator who enjoys helping customers, solving problems, and learning how physical products work. This person should be comfortable working independently, taking ownership of customer issues, and contributing to a small, collaborative office environment.
Responsibilities
Provide high-quality customer service through phone, email, web inquiries, and occasional in-person interactions
Assist customers with orders, product questions, replacement parts, and general product support
Troubleshoot basic mechanical and electronic product issues by asking effective questions and using available product documentation
Develop strong knowledge of the company's fitness equipment, products, components, and common customer issues
Own customer inquiries from initial contact through resolution
Accurately document customer interactions, issues, feedback, and resolutions
Identify recurring customer or product issues and communicate trends to the appropriate internal teams
Collaborate with local and global team members while being comfortable working independently
Support general administrative and office responsibilities as needed within a small-team environment
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