Posted 3 days ago
Customer Service Representative
@ Americold
London, Ontario
Overview
Americold is hiring a full-time Customer Service Representative to handle customer inquiries and complaints about work orders, shipments and inventory counts. The role also covers account administration, invoicing, order paperwork and clerical support. Occasional automobile and airplane travel may be required.
Responsibilities:
- Respond to customer inquiries and complaints about work orders, shipments and inventory counts
- Generate and maintain order paperwork and inventory records
- Verify computer-generated invoices and support account administration
- Schedule loads and maintain reports
- Resolve refused product, over short and damaged order issues
Requirements summary:
- High school diploma or GED required
- Accurate typing and data entry skills required
- Knowledge of Warehouse Management Systems and Microsoft Office required
- Ability to operate desktop computers and office equipment
- Ability to manage multiple tasks efficiently
Tools & skills
Source and dates
Employer career site / ATS feed · paradox
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 0+ years |
| Hours per week | 40 (estimated) |
| Travel | air: minimal · ground: minimal |
| Work setting | Office, Warehouse |
| Position | Mostly sitting |
| Physical demands | physical low · lift 20 lb · computer high |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Americold
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We help our customers feed the world.
Full company description
Americold is a global leader in temperature-controlled logistics and real estate, with a more than 120-year legacy of innovation and reliability. With more than 230 facilities across North America, Europe, Asia-Pacific, and South America – totaling approximately 1.4 billion refrigerated cubic feet – Americold ensures the safe, efficient movement of refrigerated products worldwide. Our facilities are an integral part of the global food supply chain, connecting producers, processors, distributors, and retailers with tailored, value-added services supported by responsive and reliable supply chains. Americold delivers world-class service that creates lasting value for our customers and the communities we serve.
- LinkedIn followers
- 79,876
- People associated on LinkedIn
- 8,409
- Reported office locations
- 10 Glenlake Parkway, Atlanta, Georgia 30328, US
- Business categories
- Warehousing
- Retail Technology
- Logistics
- Transportation
- Supply Chain Management
- Other recorded names
- Americold
- Americold Logistics, LLC.
- Specialties
- Temperature-controlled warehousing and transportation
- Integrated transportation solutions
- Supply chain optimization
- Web based inventory management
- End-to-end visibility and reporting
- Value-added services
- Cold chain consulting
- Food Supply Chain
- Cold Chain
- Warehouse
- Transportation
- Supply Chain
- and Temperature-controlled
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Americold is a global leader in temperature-controlled logistics and real estate, with a more than 120-year legacy of innovation and reliability. With more than 230 facilities across North America, Europe, Asia-Pacific, and South America – totaling approximately 1.4 billion refrigerated cubic feet – Americold ensures the safe, efficient movement of refrigerated products worldwide. Our facilities are an integral…
| Field | Value |
|---|---|
| Industry | Transportation, Logistics, Supply Chain and Storage |
| Company size | 10,001+ employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Public Company |
| Year founded | 1903 |
| Specialties | Temperature-controlled warehousing and transportationIntegrated transportation solutionsSupply chain optimizationWeb based inventory managementEnd-to-end visibility and reportingValue-added servicesCold chain consultingFood Supply ChainCold ChainWarehouse |
| Open jobs on Jobsy | 3 |
| View page |
What You'll Do
You will respond to customer inquiries and complaints related to work orders, shipments, and inventory counts, ensuring prompt and efficient resolution. You will act as a liaison between customers and internal teams for account administration and invoicing, generate and maintain paperwork for customer orders, and provide clerical support including scheduling and reporting. Occasional travel by automobile and airplane may be required for business purposes.
Essential Functions
- Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
- Report customer feedback to management and act as a liaison between customers and internal teams for account administration and invoicing.
- Generate and maintain all paperwork and information required for customer work orders, including tracking orders and updating inventory records.
- Verify computer-generated invoices to assure proper invoicing of accounts.
- Provide clerical support, such as overseeing paperwork associated with orders, maintaining files, answering phones, and greeting visitors.
- Schedule loads as required and maintain updated reports to ensure all loads are empty and closed.
- Resolve issues related to refused product, over short, and damaged orders.
- Other essential duties may be applicable and assigned as necessary.
What Experience and Education You Need
- High school diploma or general education degree (GED) required.
- Minimum 0 years of experience required in customer service or clerical support.
- Accurate typing and data entry skills required.
- Knowledge of Warehouse Management Systems and Microsoft Office Suite required.
- Ability to operate desktop computers and office equipment required.
What Could Set You Apart
- Ability to manage multiple tasks efficiently.
- Experience adapting to changing work environments.
- Initiative in addressing new challenges.
- Effective verbal and written communication.
- Experience resolving complex customer issues.
- Understanding of customer product storage and handling requirements.
- Ability to collaborate and respond constructively to feedback.
- Familiarity with scheduling and inventory reporting systems.
Physical Requirements
- Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
- Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
- Requires ability to comprehend and communicate with others, verbally and/or in writing.
- May require travel by automobile and airplane for business.
- May require visits to warehouse operations in temperatures at or below freezing.
- May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.
Americold is an equal opportunity employer. We will provide equitable treatment and accommodation to ensure barrier-free employment. To avoid any delays in the recruitment process, if you require accommodation to apply you must provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.
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