Posted 3 days ago
Customer Service Representative
@ Canadian Fiber Optics Corp
Grande Prairie, Alberta
Overview
Canadian Fiber Optics Corp is hiring a full-time Customer Service Representative to serve residential and business customers by phone, email and chat. The role covers tier 1 troubleshooting, billing, account changes, retention and inbound sales. The posting requires at least 2 years of similar experience and availability for evenings and weekends.
Responsibilities:
- Handle customer calls, emails and chats on products, billing and technical issues
- Troubleshoot tier 1 connectivity and service interruptions
- Handle account setup, deactivation, billing and payments
- Retain customers during cancellations and close service agreements
- Document interactions accurately in the CRM
Requirements summary:
- Minimum 2 years in a similar role
- Customer service experience, call center preferred
- Excellent verbal and written communication
- Strong organization and time management
- Knowledge of technical support or fiber optics is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canadian Fiber Optics Corp
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Connecting All Within Reach
Full company description
Who we are: Canadian Fiber Optics Corp (CFOC) is a privately held telecommunications company that designs, builds, and operates fiber optic networks to provide high speed internet services in rural / remote communities. From the design and construction of networks to the provision of end user services, to the on-going support of the fiber networks, CFOC is connecting rural communities with the world. Why we do it: We believe in the work we do and the legacy it leaves behind. We make meaningful change possible by connecting people, businesses, and industry to the Internet. We don’t believe anyone should be forced to leave a community because their Internet connection doesn’t allow them to be as connected as they want, or need, to be. We enable network connections in communities where people choose to build their lives; where they work, where they watch their families grow, and where they choose to give back. We don’t believe education, healthcare, connecting with families and friends around the world, or entertainment should be restricted. To learn more about our unique solutions and to advance your connection to the world, contact us.
- LinkedIn followers
- 5,376
- People associated on LinkedIn
- 75
- Reported office locations
- 5305 McCall Way NE, 101, 101, Alberta Headquarters , CA
- Business categories
- Construction
- Internet
- Telecommunications
- Wired Telecommunications
- Wireless
- Other recorded names
- Canadian Fiber Optics Corp
- Canadian Fiber Optics
- Specialties
- Fiberoptics
- technology
- telecommunications
- connectivity
- carrier solutions
- enterprise solutions
- IT
- network solutions
- Oil & Gas
- Municipal Broadband
- broadband
- Big data
- rural broadband
- broadband
- and dark fiber
- Profile identifies a recruitment agency
- No
- Reported total investment
- 59,225,195
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Who we are: Canadian Fiber Optics Corp (CFOC) is a privately held telecommunications company that designs, builds, and operates fiber optic networks to provide high speed internet services in rural / remote communities. From the design and construction of networks to the provision of end user services, to the on-going support of the fiber networks, CFOC is connecting rural communities with the world. Why we do it…
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Company size | 51-200 employees |
| Headquarters | 101, Alberta |
| Organization type | Privately Held |
| Year founded | 2016 |
| Specialties | Fiberopticstechnologytelecommunicationsconnectivitycarrier solutionsenterprise solutionsITnetwork solutionsOil & GasMunicipal Broadband |
| Open jobs on Jobsy | 7 |
| View page |
About the Company
Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.
Job Summary:
We are seeking a reliable, and customer-focused Customer Service Representative to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, preferably with call center experience and a passion for creating positive customer experience.
What you will be doing:
- Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
- Troubleshoot at a tier 1 level and resolve technical issues, including Wi-Fi connectivity and service interruptions.
- Guide customers through service upgrades and activate new features as needed.
- Retain customers by offering solutions and alternatives during cancellation inquiries.
- Handle account setup, deactivation, billing inquiries, and payment processing.
- Document customer interactions and updates accurately in the CRM system.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Participate actively in ongoing training and skill development sessions.
- Stay informed about product updates, promotions, and new services.
- Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
- Handle inbound sales calls and close service agreements when appropriate.
What we are looking for:
- A minimum of 2 years experience in a similar role.
- Experience in customer service
- Knowledge of technical support is an asset but not required
- Excellent communication skills, both verbal and written.
- Strong organizational and time management abilities.
- Confident problem-solver with strong attention to detail.
- Comfortable managing multiple tasks in a fast-paced environment.
- Team player with the ability to work independently.
- Adaptable and responsive to changing business needs.
- Knowledge of construction or fiber optic technology is an asset.
What We Offer:
At Canadian Fiber Optics Corp. our priority is our employees. The “work-hard-play-hard" isn’t just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.
We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.
Work Schedule:
- Must be available to work evenings and weekends based on customer and business needs.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.