Posted 1 hour ago
Customer Service Representative
@ Farm Boy Inc.
Ottawa, Ontario
Overview
Farm Boy Inc. is hiring a full-time Customer Service Representative to deliver welcoming service and keep a store department displayed and clean. The work involves assisting customers, stocking and rotating merchandise, housekeeping, and following food safety and health and safety policies. The schedule is dynamic, including evenings, weekends and holidays, and the role requires extended standing and heavy lifting.
Pay:
From $17.95 an hour
Responsibilities:
- Deliver warm, engaging customer service and assist shoppers
- Package, stock and rotate merchandise and signage
- Maintain clean, safe and organized work and storage areas
- Complete opening and closing procedures
- Follow food safety and health and safety policies
Requirements summary:
- Passion for exceptional customer service
- Retail experience considered an asset
- Strong attention to detail and teamwork
- Ability to stand for extended periods and lift heavy items
- Flexibility for evenings, weekends and holidays
- Fluent English; French an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Retail |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical high · computer low |
| Languages | English |
| Perks mentioned | Retirement plan, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Farm Boy Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
It's All About The Food | 53 locations in Ontario
Full company description
At Farm Boy, it’s all about the food. We believe great food starts close to home—with trusted growers, simple ingredients, and a passion for freshness that’s felt in every aisle. Since opening our first 300-square-foot produce shop in Cornwall, Ontario in 1981, we’ve stayed true to our roots: offering good food from good neighbours with “A Farm Boy Fresh Twist”. That means getting closer to the farm through hand-selecting produce daily and partnering with local vendors across Ontario. It means curating the products we think you’ll love—everything from fan-favourite dips and made-from-scratch baked goods, to ready-to-enjoy chef-prepared meals made in the Farm Boy Kitchen. Our ever-growing Private Label line reflects our commitment to quality, flavour, and innovation—all with real ingredients and bold tastes. Shopping at Farm Boy isn’t just an errand—it’s a feel-good, fresh-market experience. Our stores are clean, vibrant, and welcoming, with Team Members who are always ready to lend a hand (and never a self-checkout in sight). Whether you're shopping for everyday essentials or something new and exciting, we're here to make your visit easy, inspiring, and full of great finds. In every Farm Boy store, you’ll discover: • Farm-fresh produce—longer-lasting and delivered daily. • Curated, exclusive Private Label products you won’t find anywhere else. • Locally sourced foods from Ontario farmers, makers, and artisans. • A warm, helpful atmosphere that feels like shopping with friends. • Hundreds of options for every lifestyle—from vegan to gluten-free to organic. • And so much more! With 53 locations (and counting) across Ontario, we’re proud to grow alongside the communities we serve. But no matter how big we get, our mission stays the same: deliver exceptional food with a personal touch. Come in and experience “A Farm Boy Fresh Twist” for yourself.
- LinkedIn followers
- 74,939
- People associated on LinkedIn
- 2,461
- Reported office locations
- 1427 Ogilvie Rd, Ottawa, Ontario K1J, CA
- Business categories
- Agriculture
- Retail
- Food and Beverage
- Travel
- Other recorded names
- Farm Boy Inc.
- Specialties
- Fresh produce
- locally made unique private label products
- Fresh Kitchen take home meals
- and premium meats and cheese and deli
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Farm Boy, it’s all about the food. We believe great food starts close to home—with trusted growers, simple ingredients, and a passion for freshness that’s felt in every aisle. Since opening our first 300-square-foot produce shop in Cornwall, Ontario in 1981, we’ve stayed true to our roots: offering good food from good neighbours with “A Farm Boy Fresh Twist”. That means getting closer to the farm through…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Public Company |
| Year founded | 1981 |
| Specialties | Fresh producelocally made unique private label productsFresh Kitchen take home mealsand premium meats and cheese and deli |
| Open jobs on Jobsy | 249 |
| View page |
Company Description
If you’re looking for more, you’ve come to the right place.
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.
Job Description
Be part of what makes us different.
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for detail and a passion for teamwork, you’ll ensure products are displayed beautifully and customers feel supported every step of their visit. Here are some of the other ways you’ll help us stand out:
- Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
- Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products.
- Package, stock, and rotate merchandise on display counters and shelves, ensuring high-quality presentation and accurate signage.
- Maintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and dusting.
- Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
- Complete designated opening and closing procedures and support fellow Team Members as needed.
- Support the team with additional duties on a periodic basis.
Qualifications
What you bring to the table.
We provide the opportunity, and you bring the potential.
- A genuine passion for delivering engaging and exceptional customer service.
- Retail experience is considered an asset; an equivalent combination of education and experience will also be considered.
- The ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards.
- A collaborative, team-oriented approach supported by strong communication and organizational skills.
- Thrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
- Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
- Fluency in English; French language skills considered an asset.
What we bring to the table.
At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that offers:
- Comprehensive benefit program and coverage that varies by position.
- Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
- A 10% discount on in-store purchases.
- On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
- The opportunity to support local neighbourhoods through our community programs.
Additional Information
Grow a Career with us...
Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!
We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.
We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.
We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.
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