Posted 21 days ago
Customer Service Representative
@ Fuze Logistics Services Inc
Mississauga, Ontario
Overview
Fuze Logistics Services Inc is hiring a full-time Customer Service Representative for its Mississauga office to support its third-party logistics (3PL) operations. The role handles customer requests, shipment tracking and dispatch coordination for transport freight, with one year of transport customer service required. The posting offers a competitive salary plus perks, a healthy work-life balance and career growth.
Responsibilities:
- Handle customer requests and provide service information
- Track and trace shipments and update the system
- Resolve shipment delays and follow up
- Collect documents and prepare delivery reports
- Work with sales and operations teams
Requirements summary:
- One year of transport customer service
- Strong attention to detail and local geographic knowledge
- Excellent verbal and written communication
- Experience with Microsoft Office Suite
- Ability to work independently with minimal supervision
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fuze Logistics Services Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Our Focus is Freight. Our Focus is You.
Full company description
At the crossroad of experience and technology. Our team blends decades of industry expertise with the next generation of logistics leaders. We combine traditional values with innovation and continuously push the limits of traditional logistics. Our innovative supply chain solutions help our clients thrive in a rapidly evolving marketplace.
- LinkedIn followers
- 29,484
- People associated on LinkedIn
- 132
- Reported office locations
- 8500 Boulevard Décarie, 400, Mont-Royal, Quebec H4P2N2, CA
- 11150 5th St NE, Hanover, Minnesota 55341, US
- 2550 Boulevard Daniel-Johnson, 100, Laval, Quebec H7T 3A4, CA
- 20 Maritime Ontario Blvd, 207, Brampton, Ontario L6S 0E7, CA
- 18 King St, Suite 1700, Toronto, ON M5C 1C4, CA
- 90 Burnhamthorpe Rd W, 1202, Mississauga, Ontario L5B 3C3, CA
- 7030 Woodbine Avenue, 500, Markham, ON L3R 6G2, CA
- 500 St George St, Moncton, New Brunswick E1C 1Y3, CA
- Other recorded names
- Fuze Logistics Services Inc
- Specialties
- Logistics
- 3PL
- 3rd party logistics
- supply chain
- specialized equipment
- dry van
- temperature-control
- shipping
- Project & Event Logistics
- Expidited
- Full Truck Load
- LTL
- PTL
- and intermodal
- Profile identifies a recruitment agency
- No
At the crossroad of experience and technology. Our team blends decades of industry expertise with the next generation of logistics leaders. We combine traditional values with innovation and continuously push the limits of traditional logistics. Our innovative supply chain solutions help our clients thrive in a rapidly evolving marketplace.
| Field | Value |
|---|---|
| Industry | Transportation, Logistics, Supply Chain and Storage |
| Company size | 51-200 employees |
| Headquarters | Mont-Royal, Quebec |
| Organization type | Privately Held |
| Year founded | 2020 |
| Specialties | Logistics3PL3rd party logisticssupply chainspecialized equipmentdry vantemperature-control shippingProject & Event LogisticsExpidited |
| Open jobs on Jobsy | 9 |
| View page |
Customer Service Representative - 3PL - Mississauga Office
Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.
We are seeking a Customer Service Representative (OTR Transport) to join our team at our Mississauga office!
The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status.
Job Responsibilities and Duties:
- Provides excellent customer service and insights on service offerings.
- Handles customers requests efficiently and timely.
- Opens customer accounts and updating information when necessary.
- Tracks and traces shipment orders for delivery and updates freight shipments information in the system while keeping relevant parties informed
- Offers best suited solutions to shipment delays or problems following up to ensure resolution.
- Collects required documentation to ensure file completion.
- Prepares freight shipments delivery reports when requested.
- Works in collaboration with sales and operations teams to ensure customer satisfaction.
- Perform other work-related duties as assigned.
Abilities and Skills:
- Excellent organizational, interpersonal communication and computer skills.
- Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Ability to establish and maintain professional atmosphere for, co-workers and customers.
Qualifications:
- 1 year of transport customer service.
- Strong attention to detail, and very good local geographical knowledge.
- Bring energy, enthusiasm and a positive attitude to the job.
- Excellent verbal/written communication skills.
- Experienced with Microsoft Office Suite.
What we offer:
- Competitive salary, as well as other perks and benefits.
- Dynamic Environment.
- A Healthy work-life balance.
- Opportunities for Career Growth!
Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.
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