Customer Service Representative

Position Title: Senior Service Rep EFTR
Duration: 12 MONTHS
Possibility of Extension: Yes
Possibility of conversion to FTE: Yes- high probability
Working hours: 37.5 hours a week excluding any OT required.
Shift hours 8:30 – 5:00
OT requirements: Yes, mainly on high volume days (around end and beginning of month and day before/after stat holidays) and periods of vacations and absences.
Working Location: Hybrid schedule; in office in Mississauga 1 day a week (subject to change) ON L5N 0B4
Role Mandate/Responsibilities:
CCBPO Payments Operations is the centralized wire hub for Enterprise and serves as the first line of defense for wire payment processing of incoming and outgoing inter-bank, corporate and retail wire payments executed through the primary wire payment system (EWP). In addition to critical operational considerations, namely timely and complete processing of wires, the Unit executes key compliance control processes for required wire data elements and sanctions screening pursuant to applicable sanctions laws and regulations as well as providing post-execution wire payment support. This service is provided on behalf of other operating units as well as domestic branches within the Bank of Montreal group of companies for payments made to or received from correspondent banks worldwide.
as a Financial Reporting Entity within Canada’s AML reporting regime must report incoming (where in final receipt) and outgoing (where initiates the wire) international electronic funds transfers (EFTs) to FINTRAC no later than five business days after the day of the transmission of the instructions. Failure to comply with FINTRAC EFTR requirements may have serious legal and reputational risks and expose them to fines and other penalties.
The EFTR Team facilitates the review of records prior to FINTRAC submission as well as correction, deletion, and resubmissions of EFTR rejects and warnings for the payments that fail FINTRAC validation rules. Submissions to FINTRAC are sent hourly to FINTRAC. Records are to be actioned within 48 hours of receipt in the EFTR GUI tool and submitted to FINTRAC within a total of 5 business days from the transaction date.
CCBO PO users are expected to use the EFTR (Electronic Fund Transfer Reporting) Reject Management Tool (RMT) to:
1) Monitor and edit records before submission to FINTRAC to manually enrich reportable records that upstream EFTR engine could not automatically locate the correct customer details/account from ECIF (pre-repair process), and
2) Monitor FINTRAC warnings and rejections and edit EFTRs for resubmission to FINTRAC.
Must have skills:
- Financial Industry experience (2 years)
- Quick and accurate typing skills
- Attention to detail
- Ability to work in a face paced environment
- Ability to perform repetitive tasks without losing focus.
Nice to have skills:
- FINTRAC experience.
- Wires experience.

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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is C$21.02/hr.