Posted 4 months ago
Customer Service Representative
@ Support Services Group
Toronto, Ontario
Overview
Support Services Group is hiring a seasonal Call Center Representative to handle inbound and outbound client calls, resolve issues and make recommendations. The role requires French and English and experience in customer service. Pay is $19.35 per hour on a seasonal contract running through December 2026.
Pay:
$19.35 an hour
Responsibilities:
- Handle inbound and outbound client calls
- Troubleshoot issues and handle complaints
- Record conversations accurately in CRM software
- Make sales and recommend additional services
Requirements summary:
- Speak French and English
- Previous customer service experience, preferably call center
- Proficiency with CRM software and Microsoft Office
- Quick and accurate typing skills
Tools & skills
Source and dates
Employer career site / ATS feed · breezy
- Employer posting date
- 2026-07-01
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Seasonal | Yes |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Support Services Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Empowering Your Brand With Exceptional Service and Elevated CX
Full company description
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction. We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond. We’re “On It” We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement. Uncommon Value As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days. People We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy. Technology Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe. Tailored Solutions We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage. Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.
- LinkedIn followers
- 26,132
- People associated on LinkedIn
- 2,526
- Reported office locations
- 300 South 13th Street, Waco, TX 76701, US
- 116 King St Suite, 9A, North Sydney, Nova Scotia B2A 3R7, CA
- 101 W. Louis Henna, Suite 2000 Austin, Texas 78728, Austin, Texas 78728, US
- Av. 27 de febrero, Santiago de los caballeros, Santiago, Dominican Republic 510000, DO
- 107 L. P. Leviste, Makati, National Capital Region 1209, PH
- 6014 A. S. Fortuna, Mandaue, Central Visayas 6014, PH
- Boulevard Solidaridad 335, Hermosillo, Sonora 83320, MX
- C. Andrews, Cristoba, Panama, Cristobal, PA
- Regal Plaza, 15 Old Hope Rd, Kingston, Jamaica, Kingston, JM
- Jalan Pengaturcara U1/51, Temasya Industrial Park, Selangor 40150, MY
- Róbert Károly körút, Budapest, 1134, HU
- suncion de Belen, Centro de negocios Eurocenter, Heredia, 40703, CR
- Autopista Duarte, Kilometro 2, Sector Canabacoa, Santiago De Los Caballeros, 51000, DO
- Business categories
- Information Technology
- E-Commerce
- Retail
- Automotive
- Other recorded names
- Support Services Group
- Specialties
- Call Center Technical Support
- I/T Infrastructure Services
- Technology Support Services
- Support & Repair Services
- Technology Legacy / End-of-Life Support Services
- Social Media Support
- Managed Support Services
- Dispatch Management
- Retail/ etail Customer Support
- Omni-Channel BPO
- Contact Center
- Quick Service Restaurant Customer Service
- Customer Service
- Telemarketing
- Live Chat
- Social Media Management
- Customer Experience
- BPO
- Outsourcing
- Call Center
- Customer Care
- and eCommerce
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call…
| Field | Value |
|---|---|
| Industry | Outsourcing and Offshoring Consulting |
| Company size | 5,001-10,000 employees |
| Headquarters | Waco, TX |
| Organization type | Privately Held |
| Year founded | 1998 |
| Specialties | Call Center Technical SupportI/T Infrastructure ServicesTechnology Support ServicesSupport & Repair ServicesTechnology Legacy / End-of-Life Support ServicesSocial Media SupportManaged Support ServicesDispatch ManagementRetail/ etail Customer SupportOmni-Channel BPO |
| Open jobs on Jobsy | 2 |
| View page |
About the Call Center Representative Position
We’re seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.
In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Call Center Representative Responsibilities
- Handle inbound and outbound client calls in a timely manner
- Follow company’s call center scripts
- Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
- Work with the client to verify or clarify information
- Diffuse angry or upset clients as needed
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
Call Center Representative Requirements
- Must be able to speak French and English
- Previous experience in a customer service role, preferably as a Call Center Representative
- High school diploma/GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Proficiency with computers, particularly CRM software and Microsoft Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision making skills
- Bilingual speakers preferred
Salary - $19.35
We use Artificial Intelligence (AI) in the screening process
Seasonal contract to go through December 2026
Journal
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