Posted 14 months ago
Customer Service Representative
@ The Second City
Toronto, Ontario
Overview
The Second City is hiring a part-time customer service representative in Toronto at $17.20 per hour, reporting to the Audience Operations Manager. The work covers ticket sales, refunds and exchanges, reservations, gift cards, customer inquiries by phone, email, chat and in person, and box office administration. Flexible availability including nights and weekends is required.
Pay:
$17.20 an hour
Responsibilities:
- Sell, refund and exchange tickets by phone and in person
- Answer patron inquiries about show programming and Training Centre curriculum
- Book dining reservations and groups of 15 or less
- Respond to customer emails and live chat
- Manage ticketing lists and hotel voucher programs
Requirements summary:
- Flexible availability including nights and weekends
- Strong written and verbal English communication
- Ability to work autonomously in slow and fast-paced conditions
- Basic working knowledge of a CRM, preferably Salesforce (preferred)
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2025-08-28
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Second City
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Your Destination for World-Class Improv, Cutting-Edge Training, and Innovative Corporate Solutions.
Full company description
We are more than an unforgettable night out, we also help organizations inspire better performance. We use the methods pioneered on our world-renowned stages to create meetings + events people don’t want to miss (or leave), content that connects because it’s funny and honest, and professional development programs that get people to change—because they get people. Through hundreds of engagements a year, we drive personal growth and organizational improvement. Interaction by interaction, we help people and companies get better at the things they do every day.
- LinkedIn followers
- 25,049
- People associated on LinkedIn
- 722
- Reported office locations
- 1616 N. Wells St., Chicago, IL 60614, US
- 110 Harbour St, Toronto, Ontario M5J 0B7, CA
- 64 N 9th St, Brooklyn, New York 11249, US
- Business categories
- Theatre
- Marketing
- Advertising
- Culture & Entertainment
- Arts, entertainment and recreation
- Other recorded names
- The Second City
- The Second City
- Specialties
- Meetings and Events
- Training and Development
- Content Marketing
- Training Videos
- Leadership Development Workshops
- Professional Development
- Content Development
- Consumer Insights
- Marketing and Advertising
- Professional Development
- Team Building
- Collaboration
- Communication
- Design Thinking
- Improv Learning
- Internal Communications
- Sales Training
- Talent Development
- Live entertainment
- Storytelling
- and Interactive Training
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are more than an unforgettable night out, we also help organizations inspire better performance. We use the methods pioneered on our world-renowned stages to create meetings + events people don’t want to miss (or leave), content that connects because it’s funny and honest, and professional development programs that get people to change—because they get people. Through hundreds of engagements a year, we drive…
| Field | Value |
|---|---|
| Industry | Professional Training and Coaching |
| Company size | 201-500 employees |
| Headquarters | Chicago, IL |
| Organization type | Privately Held |
| Year founded | 1959 |
| Specialties | Meetings and EventsTraining and DevelopmentContent MarketingTraining VideosLeadership Development WorkshopsProfessional DevelopmentContent DevelopmentConsumer InsightsMarketing and AdvertisingProfessional Development |
| Open jobs on Jobsy | 4 |
| View page |
CUSTOMER SERVICE REPRESENTATIVE
LOCATION: Toronto, ON
PAY RATE: $17.20/hour
PAY CLASS: Part-Time
REPORTS TO: Audience Operations Manager
About the Second City
Dedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago, Toronto, and New York, Second City’s Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Center is the largest school of improvisation-based arts on the planet, with brick-and-mortar locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more.
For additional information on The Second City please visit: www.secondcity.com
Customer Service Representative
Customer Service Representatives play a critical role in ensuring our patrons have a seamless and positive ticketing and reservation booking experience, receive attentive care to their inquiries, and provide timely responses to those inquiries.
Role Responsibilities
Sales
- Sell, refund, and exchange tickets over the phone and in-person
- Answer any inbound inquiries regarding show programming
- Answer questions regarding Training Centre curriculum and register Training Center students and/or volunteers
- Sell gift cards
- Cover reception duties, including answering questions over-the-phone and in-person at the box office
- Book dining reservations
- Collect accurate patron data with the intention of feeding leads into the marketing pipeline
- Assist Group Sales by booking groups of 15 or less
- Perform initial data collection and screen for Second City Works clients
Administrative Duties
- Respond to customer service e-mails and live chat, including all forms of inquiry via website
- Manage and book ticketing lists provided by managers
- Manage hotel voucher programs
- Sell Second City merchandise
- Assist with Box office administrative needs, including internal ticketing requests, night manager sheets, etc.
- Qualify orders
- Report any customer service issues for patrons and/or students to appropriate management contacts
Required Qualifications
- Have flexible availability (including nights and weekends)
- Demonstrated expertise with English language communication - both written and verbal
- Be comfortable working autonomously and productively in both slow and fast-paced conditions
- Preferred, but not required: Have basic working knowledge of a CRM, preferably Salesforce
We are an open, inclusive workplace and welcome applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our local community. The Second City follows local guidelines and recommendations regarding safety measures to navigate the Covid-19 pandemic.
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