Posted last month
Customer Service Representative
@ Concept2
Kingston, Ontario
Overview
Concept2 is hiring a full-time Customer Service Representative at its Kingston, Ontario office to support orders, product questions and technical troubleshooting for ergometers and composite racing oars. The role combines front-line customer care with product knowledge development and reporting recurring product issues. Salary is $50k-$60k plus a quarterly performance-based variable wage, with a flexible schedule and benefits.
Responsibilities:
- Support customers on orders, product questions and technical issues
- Troubleshoot mechanical and electronic product problems
- Document interactions, technical issues and product feedback
- Report recurring product issues to internal teams
Requirements summary:
- 1-3+ years in customer, technical or product support
- Working knowledge of mechanical or electronic systems
- Strong problem-solving and diagnostic skills
- Excellent verbal and written communication
- Microsoft Office and CRM or ticketing systems
- French language skills are a plus
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-04
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Concept2
Saved company profile
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Full company description
Concept2 is the leading manufacturer of sport-based ergometers, including the RowErg, SkiErg, BikeErg and StrengthErg. The company began in 1976 in the back of a bread truck when Dick and Pete Dreissigacker, fresh from Olympic training, started making composite racing oars. Concept2 oars and sculls have since gone on to become the equipment of choice among the world's rowers. In 1981, Dick and Pete created the Concept2Model A RowErg, which swiftly became the best-selling rowing machine in the world. They introduced a Nordic ski training machine, the SkiErg, in 2009. The Concept2 BikeErg (released 2017) is the latest addition to our family of sport-based ergometers. Since those early days we've grown to over 70 employees in Morrisville, Vermont. We remain dedicated to our philosophy of providing the most innovative products and programs to our customers. We sell factory direct to eliminate the middleman so that we can provide our customers with the best value.
- LinkedIn followers
- 8,898
- People associated on LinkedIn
- 100
- Reported office locations
- 105 Industrial Park Dr., Morrisville, VT 05661, US
- Business categories
- Sports
- Sporting Goods
- Manufacturing
- Other recorded names
- Concept2
- Concept2, Inc.
- Specialties
- Rowing
- Oars
- Nordic Skiing
- Indoor Rower
- BikeErg
- Fitness Equipment
- Cardio Equipment
- Rowing Machine
- Exercise Bike
- Indoor Rowing
- Training
- functional fitness
- SkiErg
- Indoor Rower
- and RowErg
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Concept2 is the leading manufacturer of sport-based ergometers, including the RowErg, SkiErg, BikeErg and StrengthErg. The company began in 1976 in the back of a bread truck when Dick and Pete Dreissigacker, fresh from Olympic training, started making composite racing oars. Concept2 oars and sculls have since gone on to become the equipment of choice among the world's rowers. In 1981, Dick and Pete created the…
| Field | Value |
|---|---|
| Industry | Sporting Goods Manufacturing |
| Company size | 51-200 employees |
| Headquarters | Morrisville, VT |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | RowingOarsNordic SkiingIndoor RowerBikeErgFitness EquipmentCardio EquipmentRowing MachineExercise BikeIndoor Rowing |
| Open jobs on Jobsy | 2 |
| View page |
Concept2, a market-leading manufacturer of stationary fitness ergometers and composite racing oars, is seeking a motivated, technically inclined Customer Service Representative to join our team. This role combines front-line customer support with technical troubleshooting and product knowledge development. Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills. The position is based at the Concept2 Canadian subsidiary office in Kingston, Ontario.
Primary Responsibilities
- Serve as a core member of the Customer Service team supporting orders, product questions, and technical troubleshooting for RowErgs, SkiErgs, BikeErgs, StrengthErgs, composite racing oars, and spare parts
- Communicate with customers via phone, email, web, and occasionally in person
- Troubleshoot mechanical and electronic product issues using product knowledge, documentation, and diagnostic questioning
- Acquire and maintain deep knowledge of all Concept2 products, components, and common field issues
- Document customer interactions, technical issues, product feedback, and performance trends.
- Identify and communicate recurring product issues or improvement opportunities to internal teams
- Maintain a high level of professionalism and customer care in all interactions
Required Qualifications and Key Competencies
- 1–3+ years of experience in a professional customer service, technical support, or product support role
- Working knowledge of mechanical and/or electronic systems (hands-on troubleshooting experience preferred)
- Strong problem-solving and diagnostic skills
- Outstanding verbal and written communication skills
- Strong active listening skills and ability to ask effective diagnostic questions
- Excellent attention to detail and organizational skills
- Solid computer skills including Microsoft Office (Word, Excel, Outlook) and CRM or ticketing systems
- Ability to work independently while collaborating effectively with a team
- Experience supporting technical consumer products and analyzing product or warranty performance data
- Rowing or fitness industry background is a plus
- French language skills are a plus
Compensation for this position consists of a fixed salary range of $50k-$60k, plus participation in a quarterly variable wage program that is based on company and employee performance, and that adds significantly to total compensation.
Concept2 has an informal office setting, flexible work schedule, and excellent benefits, including RRSP support and generous paid time off. The workplace is informal, yet professional and friendly, with a supportive environment that rewards hard work.
Concept2 is dedicated to promoting equal employment opportunities and providing a work environment that allows all employees to excel, regardless of their race, color, religion, sex, sexual orientation, national origin, age, disability, status as a protected veteran, or any other legally protected status. We believe in fostering an inclusive workplace where everyone can thrive and reach their full potential.
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