Posted 2 months ago
Customer Service Representative
@ Mauser Packaging Solutions
Oakville, Ontario
Overview
Mauser Packaging Solutions is hiring a full-time Customer Service Representative to manage customer orders, deliveries and billing questions. The work covers order entry, delivery schedule conflicts, credits, claims and reporting, with 1-3 years of customer service experience required. Manufacturing experience is strongly preferred.
Responsibilities:
- Manage order entry and maintenance for assigned accounts
- Resolve delivery schedule conflicts and communicate changes
- Process credits, return authorizations and claims
- Review billing accuracy and inventory usage
- Prepare inventory and open order reports
Requirements summary:
- 1-3 years of customer service experience required
- Microsoft Office Suite including Excel
- Basic quantitative skills required
- Manufacturing experience strongly preferred
- CRM experience preferred
- Professional verbal and written communication
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-09-17
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Plant or factory |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mauser Packaging Solutions
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies— BWAY, MAUSER Group, NCG and ICS—Mauser Packaging Solutions offers its customers true sustainability at scale: of natural resources, supply chains, packaging performance and growth opportunities. Visit mauserpackaging.com.
- LinkedIn followers
- 108,230
- People associated on LinkedIn
- 3,100
- Reported office locations
- 1515 W 22nd St, Oak Brook, Illinois 60523, US
- Business categories
- Chemical
- Service Industry
- Packaging Services
- Agriculture
- Recycling
- Industrial
- Supply Chain Management
- Food and Beverage
- Pharmaceutical
- Manufacturing
- Other recorded names
- Mauser Packaging Solutions
- Specialties
- Packaging
- Injection Molding
- Blow Molding
- Rigid Packaging
- Industrial Products
- Consumer Products
- Packaging Innovation
- Food Packaging
- Recollection
- Refurbishment and Recycling of Packaging Materials
- Steel Pails
- Metal Drums
- Fiber Drums
- Aerosol Cans
- Re-conditioned Steel Drums
- IBC's
- Sustainability
- and Global Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies— BWAY, MAUSER Group, NCG and…
| Field | Value |
|---|---|
| Industry | Packaging and Containers Manufacturing |
| Company size | 10,001+ employees |
| Headquarters | Oak Brook, Illinois |
| Organization type | Privately Held |
| Specialties | PackagingInjection MoldingBlow MoldingRigid PackagingIndustrial ProductsConsumer ProductsPackaging InnovationFood PackagingRecollectionRefurbishment and Recycling of Packaging Materials |
| Open jobs on Jobsy | 17 |
| View page |
Responsibilities:
- Establish relationships with customers by communicating and resolving issues.
- Responsible for order entry and/or maintenance for assigned accounts.
- Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
- Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
- Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
- Reviews orders after shipment for billing accuracy and any quantity item errors.
- Manages the issuing of credits, return authorizations and pallet returns.
- Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
- Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
- Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
- Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
- Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
- Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
- Performs other duties as assigned.
Requirements:
- Associate or Bachelor’s degree preferred but not required
- Manufacturing experience is strongly preferred
- 1-3 years of customer service experience required
- Microsoft Office Suite – basic to above-average computer skills including Excel
- CRM experience preferred
- Ability to perform basic quantitative skills required,
- Ability to work with all areas of the business including plant and sales personnel.
- Professional verbal and written communication
- Strong customer service advocacy and problem-solving skills
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment.
Whether you’re a seasoned professional—or just beginning your career—there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!
Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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