Posted last month
Customer Service Representative
@ RBGlobal
London, Ontario
Overview
IAA, an RB Global company, is hiring a full-time Customer Service Representative for its branches and service centres. The role provides customer support by phone, mail and in person, processes orders and records, and prepares paperwork for auction day. The posting states the position fills an existing vacancy and lists dispatch experience with vehicles as preferred.
Responsibilities:
- Provide customer support by mail, phone and in person
- Process orders and enter data into internal systems
- Reference pricing and delivery information
- Prepare paperwork for auction day
- Perform clerical and filing duties
Requirements summary:
- Ability to communicate comfortably with customers
- Digital literacy and time management skills
- Strong interpersonal skills
- Ability to work independently
- Dispatch experience with vehicles preferred
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-09-29
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
RBGlobal
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Partner Local. Reach Global. Real Results.
Full company description
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results. Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie Bros., IronPlanet, Marketplace-E, Boom & Bucket and GovPlanet - give customers flexible ways to buy and sell backed by inspections, market insights, and proven performance. As part of RB Global, we make doing business easier at every step through a connected family of brands, including Rouse Services, SmartEquip, VeriTread, and more. Follow us for equipment market insights, industry trends, customer stories, and updates from across the RB Global network.
- LinkedIn followers
- 157,013
- People associated on LinkedIn
- 2,541
- Reported office locations
- Two Westbrook Corporate Center, Suite 500, Westchester, Illinois 60154, US
- ., www.rbauction.com, ., US
- ., Breda, ., NL
- ., Lincoln, NE 68516, US
- 3825 Hopyard Road, Suite 250, Pleasanton, , ca 94588-8528, US
- Business categories
- Construction
- E-Commerce
- Transportation
- Auctions
- Other recorded names
- RBGlobal
- Ritchie Bros.
- Specialties
- Auctions
- Transportation
- Construction
- Mining
- Forestry
- Petroleum
- Marine
- Real Estate
- Agriculture
- Finance / Remarketing
- Material handling
- Equipment Refurbishment
- sales
- data
- data insights
- and aggregate data
- Profile identifies a recruitment agency
- No
- Reported total investment
- 500,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results. Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie…
| Field | Value |
|---|---|
| Industry | Machinery Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Westchester, Illinois |
| Organization type | Public Company |
| Year founded | 1958 |
| Specialties | AuctionsTransportationConstructionMiningForestryPetroleumMarineReal EstateAgricultureFinance / Remarketing |
| Open jobs on Jobsy | 89 |
| View page |
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
- Provide a variety of customer support services through the mail, telephone, and direct personal contact
- Process orders and assignments and enter data into our internal computer systems
- Reference pricing and delivery information
- Respond to customer questions, inquiries, and requests
- Set up new and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process paperwork in preparation for auction day, securing necessary approvals
- Assist with other duties around the office to help ou
- Ability to communicate comfortably with customers
- A phenomenal teammate, willing to assist your peers
- Digital literacy
- Time management skills
- Positive attitude
- Ability to work independently
- Strong interpersonal skills
- Professional and clean appearance
- Dispatch experience with vehicles is preferred.
This position is to fill an existing vacancy.
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
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