Posted last month
Customer Service Representative
@ Express Employment Professionals
Ottawa, Ontario
Overview
Express Employment Professionals is hiring a Customer Service Representative for a leading waste industry client's East End team on a 3-month contract with potential for permanent placement. The role covers customer inquiries, outbound quality calls, sales growth, scheduling and admin, Monday to Friday 8:00am-4:30pm, with a salary of $45,000 to $50,000 plus commission.
Pay:
$45,000–$50,000 a year
Responsibilities:
- Handle customer inquiries by phone and email
- Conduct outbound quality assurance calls
- Pursue new sales opportunities and schedule service calls
- Perform data entry, invoicing and collections support
Requirements summary:
- At least 2 years of customer service experience
- Strong problem-solving and analytical skills
- Proficient in Outlook, Word and Excel
- Comfortable making occasional outbound calls
- English and French verbal communication is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-09-29
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Generous paid time off, Retirement plan, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Express Employment Professionals
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
To help as many people as possible find good jobs by helping as many clients as possible find good people.
Full company description
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in Oklahoma City, and a network of sales and support teams internationally. Express Employment Professionals, our flagship franchise, has more than 870 franchise locations and began franchising in 1985 to deliver staffing support and human resource services through a network of franchise office owners. Express helps people find good jobs and companies find good people, and offers a full range of employment solutions, including evaluation hire, temporary staffing, professional search, and human resources for businesses around the globe. Focusing on a wide range of positions, Express' long-term goal is to put a million people to work annually.
- LinkedIn followers
- 189,455
- People associated on LinkedIn
- 14,384
- Reported office locations
- 9701 Boardwalk Boulevard, Oklahoma City, OK 73162, US
- Other recorded names
- Express Employment International Headquarters
- Express Employment International
- Specialties
- professional
- administrative
- commercial
- employment
- jobs
- staffing
- personnel
- career
- hiring
- workforce
- placement
- temporary
- human resources
- skilled trades
- direct hire
- light industrial
- and office services
- Profile identifies a recruitment agency
- Yes
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Oklahoma City, OK |
| Organization type | Privately Held |
| Year founded | 1983 |
| Specialties | professionaladministrativecommercialemploymentjobsstaffingpersonnelcareerhiringworkforce |
| Open jobs on Jobsy | 342 |
| View page |
Our client, a leading player in the waste industry, is looking for a motivated and customer-focused individual to join their East End team as a Customer Service Representative on a 3-month contract basis, with potential for permanent placement.
If you’re passionate about providing exceptional service and want to be part of a company delivering innovative solutions in waste management, this is the opportunity for you!
Responsibilities may include but are not limited to:
- Handle customer inquiries via phone and email in a professional and timely manner
- Conduct outbound quality assurance calls to ensure client satisfaction
- Identify and pursue new sales opportunities to grow active accounts
- Schedule service calls and prepare customer agreements
- Perform data entry and maintain accurate company records and databases
- Support invoicing, collections, billing, and reporting processes
- Complete other administrative tasks as assigned
Requirements:
- At least 2 years of customer service experience
- Strong problem-solving and analytical skills
- Excellent time management and multitasking abilities
- Proficient in Microsoft Outlook, Word, and Excel
- Detail-oriented with a results-driven mindset
- Able to work independently and collaboratively within a team
- Comfortable making occasional outbound calls
- The ability to communicate verbally in both English and French is considered an asset
Perks and benefits:
- Health and dental benefits
- 2 weeks’ vacation
- 3 paid sick days
- RRSP Match
- Stock options after 1 year
- Monday to Friday, No weekends
- Casual environment
Salary: $45,000 to $50,000 per year depending on experience plus commission
Work Schedule:
Monday to Friday, 8:00am - 4:30pm
If you're a motivated and open-minded individual looking for a new challenge, please submit your resume.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
Express Employment Professionals is an Equal Opportunity Employer.
Our selection process includes AI-enabled tools for screening based on keywords and minimum qualifications. A human decides who moves forward.
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