Customer Service Representative

Onsite at 703 Evans Avenue, Suite 300, Toronto, ON M9C 5E9

Bring your customer service experience to international logistics. In this role, you will coordinate shipment activities, keep customers informed, and work with overseas offices, carriers, brokers, and vendors to support timely and accurate deliveries. We are seeking someone with demonstrated experience handling customer inquiries, resolving service issues, and following requests through to completion. Experience in freight forwarding, transportation, or logistics is preferred.

Key Accountabilities:

• Coordinate ocean, air, and landside shipment activities from pre-arrival administration through final delivery.
• Respond to customer inquiries, provide shipment updates, and coordinate solutions to service exceptions.
• Communicate with customers, origin offices, carriers, brokers, and vendors to support shipment movement and delivery.
• Provide clear, accurate instructions to vendors and back-office support teams.
• Take ownership of customer follow-up, keeping customers informed as issues progress toward resolution.
• Build and maintain customer relationships through proactive communication and responsive service.
• Support new and existing customer business activities when assigned, including preparing customer service agreements and coordinating follow-up.
• Recommend improvements to procedures and systems that support accuracy, efficiency, and customer service.
• Collaborate with colleagues and share responsibilities to meet team and customer needs.

Qualifications:

• At least two years of customer service experience, including responding to inquiries, resolving issues, and coordinating follow-up.
• Demonstrated experience communicating professionally with customers by email and telephone.
• Ability to manage multiple customer requests, maintain accurate records, and meet deadlines.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Ability to work independently while coordinating effectively with colleagues and external partners.
• Proficiency with Microsoft Office and the ability to learn new software and systems.
• A proactive, customer-focused approach and commitment to following through on responsibilities.

Preferred Skills:

• Customer service or operations experience in freight forwarding, logistics, transportation, shipping, or supply chain.
• Experience coordinating business customer accounts, orders, deliveries, or other time-sensitive service requests.
• Knowledge of ocean import/export or air freight procedures and terminology.
• Familiarity with carrier booking and shipment-tracking platforms.
• Understanding of customs procedures and detention and demurrage policies.

OOCL Logistics

A world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain management needs by creating value through our innovative end-to-end international logistics programs.

We are also an industry leader providing sophisticated transportation, warehousing and distribution services throughout Asia and Latin America, offering professional best in class 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.

Benefits Package Including:

• RRSP / DPSP
• TFSA available
• Paid Vacation
• Paid sick days
• Federal, Provincial and floating Holiday pay
• Medical, Dental, and Vision
• Life Insurance options
• Long-term Disability
• Voluntary Supplemental Life
• Education Assistance Program after first 12 months of employment

All employment is contingent upon the successful completion of a background check.

Compensation

The annualized base compensation for this position is CAD $47,000 to $52,000 excluding fringe benefits. If hired at OOCL Logistics (Canada), the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.

OOCL Logistics is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocllogistics.com.