Posted 14 days ago
Customer Service Representative
@ Pergolux
Vancouver, British Columbia
Overview
Pergolux is hiring a full-time Customer Service Representative to handle customer inquiries across phone, chat and email, manage orders and provide first-level technical support. The role uses Zendesk and Shopify and asks for 0-2 years of customer-facing experience. Benefits include health insurance, retirement plan options and paid vacation and sick days.
Pay:
$58,000–$65,000 a year
Responsibilities:
- Handle customer inquiries by phone, chat and email
- Manage order modifications, cancellations and tracking
- Provide first-level technical support using scripts and FAQs
- Coordinate with logistics and warehouse partners on delivery delays
- Encourage customer reviews on Trustpilot and Google
Requirements summary:
- 0-2 years of customer service or e-commerce experience
- Excellent written and verbal communication skills
- Ability to multitask across multiple channels
- Eagerness to learn Zendesk, Shopify and order management tools
- Precision in following scripts and capturing case histories
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ashby
- Employer posting date
- 2026-10-23
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 0+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pergolux
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A leading pergola provider & fast-scaling e-com. Increasing quality of life by providing the best outdoor experience.
Full company description
Our Mission: We increase people's quality of living by providing the best outdoor living experience in the world! From our home country Norway, we provide best value for money pergolas and wintergardens at an affordable price globally!
- LinkedIn followers
- 12,435
- People associated on LinkedIn
- 226
- Reported office locations
- Schlesische Straße 27, Berlin, BE 10997, DE
- Am Hauptbahnhof 12, Frankfurt, Hesse 60329, DE
- 407 Brookside Rd, Waterbury, Connecticut 06708, US
- Av. Pdte. Kennedy 5600, Santiago de Chile, Vitacura 7650726, CL
- Warpsgrove Lane, Chalgrove, England OX44 7XZ, GB
- 32 Williamson Rd, Sydney, New South Wales 2565, AU
- 4651 e State St, Montclair, California 91763, US
- 9850 King George Blvd, Surrey, British Columbia V3T 0P9, CA
- Goethestr. 9, Schlitz, Hesse 36110, DE
- Business categories
- Construction
- Home Improvement
- Building Material
- E-Commerce
- Lighting
- Home Services
- Home and Garden
- Heating, Ventilation, and Air Conditioning (HVAC)
- Interior Design
- Outdoors
- Smart Home
- Other recorded names
- Pergolux
- PERGOLUX
- Specialties
- E-Commerce and Outdoor Living
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Our Mission: We increase people's quality of living by providing the best outdoor living experience in the world! From our home country Norway, we provide best value for money pergolas and wintergardens at an affordable price globally!
| Field | Value |
|---|---|
| Industry | Online and Mail Order Retail |
| Company size | 201-500 employees |
| Headquarters | Berlin, BE |
| Organization type | Privately Held |
| Year founded | 2021 |
| Specialties | E-Commerce and Outdoor Living |
| Open jobs on Jobsy | 7 |
| View page |
As a Customer Service Representative, you will serve as the primary brand ambassador for PERGOLUX, delivering exceptional support across email, phone, and chat while managing orders and assisting with technical troubleshooting to elevate our customer experience. At PERGOLUX, we are redefining outdoor living through sleek, smart pergola systems that blend Scandinavian design with cutting-edge functionality. Grounded in our core values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our team operates across 14+ countries with a passion for excellence, continuous growth, and helping customers build the outdoor spaces of their dreams.
What You’ll Do
Deliver responsive, professional assistance across phone, chat, and email to resolve customer inquiries and manage issue resolution per defined protocols.
Manage customer orders by facilitating modifications, cancellations, tracking, WISMO inquiries, and coordinate directly with logistics and warehouse partners to resolve delivery delays.
Build deep product fluency to provide first-level technical support using scripts and FAQs, while accurately collecting data for complex escalations.
Collaborate cross-functionally with sales, logistics, and technical support teams to maintain unified customer communication and meticulous records across Zendesk and Shopify.
Actively gather customer feedback and encourage positive brand reviews on platforms such as Trustpilot and Google to inform continuous service improvements.
What You’ll Bring
0–2 years of experience in customer service, e-commerce, or related customer-facing roles.
Excellent written and verbal communication skills with a strong empathetic, customer-first approach.
Ability to multitask efficiently across multiple communication channels in a fast-paced environment.
Strong adaptability and eagerness to master systems such as Zendesk, Shopify, and order management tools.
Precise execution in following troubleshooting scripts, capturing case histories, and escalating complex inquiries when necessary.
Benefits
Comprehensive health insurance coverage.
Retirement plan options.
Paid vacation and sick days.
An international, collaborative work environment that values creativity and innovation.
Professional growth opportunities in a rapidly scaling e-commerce company.
Team culture & events including team-building activities, seasonal celebrations, and after-work gatherings.
Employee discounts on all PERGOLUX products.
Comfortable workspace with complimentary snacks and beverages.
How to Apply If you are excited to build your career with a global leader in outdoor living, explore opportunities on the PERGOLUX Career Page or connect with us via PERGOLUX LinkedIn.
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