Posted 18 months ago
Customer Service Representative - Automotive
@ Foundever®
New Brunswick
Overview
Foundever is hiring a full-time work-from-home Customer Service Representative to serve as the Canadian voice for a major automotive brand, handling vehicle owner questions on warranty, repairs, dealership issues and features. The role runs Monday to Friday, 8:30am to 6:30pm ET, at $16.10 per hour, with benefits including medical, dental and RRSP matching.
Responsibilities:
- Answer vehicle owner inquiries on warranty and repairs
- Resolve dealership and vehicle feature issues
- Listen calmly and handle complaints
- Use multiple systems during each interaction
Requirements summary:
- High school diploma or equivalent
- At least 6 months of customer service experience
- Strong English verbal and written communication
- Must reside in Canada and be 18 or older
- Must pass a background check
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2025-05-11
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Foundever®
| Field | Value |
|---|---|
| Open jobs on Jobsy | 15 |
Customer Service Representative
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference
Job Overview
As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience.
This opportunity represents an existing vacancy supporting current business operations.
Work with us and Enjoy
- 16.10/H
- NO WEEKENDS! Shifts will be Monday to Friday between the hours of 8:30am to 6:30pm ET
- Enjoy the benefits of working from home. Save time, money and reduce stress
- No equipment? We provide everything you need!
- Join a supportive community focused on engagement and recognition
- Hands-on paid virtual classroom-style training, as well as ongoing job specific training
- Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, EAP and wellness program
What We Are Looking For
Must reside in Canada
Must be at least 18 yrs of age
Highschool diploma or equivalent
Must have at least 6 months of working experience in the customer service field
- Must pass a background check
Key Skills
Strong verbal and written communication skills in English
Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
Able to navigate multiple systems.
Strong problem-Solving, Empathy, Adaptability and Reliability
Home Setup Requirements
A hardwired connection with an internet Speed of 5.0 Mbps download speed and 5.0 Mbps upload speed
A quiet, distraction-free space is essential; webcam video presence will be required during training and production
This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
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