First seen by our source: just now
Customer Service Representative - Contract
@ Westlake Royal Building Products
Hamilton, Ontario
SIGNALS
Overview
Westlake Royal Building Products is hiring a contract Customer Service Representative to serve customers face to face, by phone and by email while managing accounts and selling building products. The role involves order processing, quoting, invoicing in JDE and warehouse duties, with a fast-paced office and warehouse environment.
Responsibilities:
- Process and price customer orders, including custom orders
- Coordinate orders for timely, cost-efficient shipping
- Answer phones and respond to customer emails
- Prepare quotes, follow up and upsell existing accounts
- Process invoices and receiving reports in JDE
Requirements summary:
- High school diploma; post-secondary an asset
- Strong computer and phone etiquette skills
- Exceptional verbal and written communication
- Customer service or counter experience
- JDE 9.0 and building supplies knowledge an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Westlake Royal Building Products
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Job description
Summary
The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contractual engagement.
Duties And Responsibilities
May include, but are not limited to, the following:
The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contractual engagement.
Duties And Responsibilities
May include, but are not limited to, the following:
- Complete all company safety training and commit to working safely in all manners of the position
- Process customer orders, including custom orders, and price them accurately
- Co-ordinate all orders for timely and cost efficient shipping
- Process financial transactions according to credit procedures
- Answer telephones and process/respond to email requests
- Use the JDE system to process invoices and review/update receiving reports
- Prepare quotes and follow up accordingly
- Upsell existing accounts
- Provide overall support and after sales service to customers
- Other customer/administrative/warehouse duties as required
- High School Diploma
- Post -Secondary Education an asset
- Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
- Knowledge/experience in building supplies an asset
- Ability to comprehend and follow branch business procedures
- Ability to work well as a team and independently
- Ability to identify and solve problems when required
- Strong computer skills
- “EXCEPTIONAL PHONE ETIQUETTE”
- Exceptional verbal and written communication skills
- Ability to work in a fast-paced, self-directed environment
- JDE 9.0 experience an asset
- Positive attitude along with a strong desire to learn and adapt to change
- Experience working at a customer service desk/counter
The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
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