Posted 8 days ago
Customer Service Representative - CONTRACT 6 months
@ Westlake
Ottawa, Ontario
Overview
Westlake is hiring a Customer Service Representative on a six-month contract to serve customers, process orders and quotes, and identify materials needed for orders. The role also involves managing customer accounts and prospecting new customers to sell Royal Building Solutions products.
Responsibilities:
- Process customer orders, including custom orders, and price them accurately
- Process financial transactions according to credit procedures
- Use POS and JDE systems to process quotes, orders and invoices
- Prepare quotes and follow up
- Provide after-sales service to customers
Requirements summary:
- High school diploma
- Knowledge of building supplies
- Impeccable spoken and written communication skills
- Strong computer skills
- Experience at a customer service desk or counter
Tools & skills
Source and dates
Employer career site / ATS feed · paradox
- Employer posting date
- 2026-10-30
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Westlake
| Field | Value |
|---|---|
| Open jobs on Jobsy | 35 |
SUMMARY
The function of this contract position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
• Process customer orders, including custom orders, and price them accurately
• Process financial transactions according to credit procedures
• Answer telephones and process/distribute incoming email
• Use the POS & JDE systems to process quotes, orders and invoices
• Prepare quotes and follow up accordingly
• Provide overall support and after sales service to customers
• Other customer/administrative/warehouse duties as required
EDUCATION, EXPERIENCE AND QUALIFICATIONS
• High School Diploma
• Knowledge/experience in building supplies
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• Strong computer skills
• *MUST HAVE* impeccable communication skills, both spoken and written.
• Ability to work in a fast-paced, self-directed environment
• Positive attitude along with a strong desire to learn and adapt to change
• Experience working at a customer service desk/counter
WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators.
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
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