Customer Service Representative, Financial Services

Location: Toronto, ON or Montreal, QC

Language: Strong written and spoken English communication skills required. Bilingual proficiency in English and French is an asset.

Background Check Requirement: Criminal background check and credit check.

About the Opportunity

Are you passionate about delivering exceptional customer experiences and helping people navigate their financial needs? Altis Recruitment is building a network of talented Customer Service Representatives for future opportunities with leading organizations in the banking and financial services sector.

These opportunities are ideal for service-oriented professionals who enjoy solving problems, building trust, and making a positive impact. You'll have the chance to work with collaborative teams that value accuracy, professionalism, and putting clients first.

What's In It for You

• Opportunities to grow your career within banking and financial services.

• Exposure to client service operations, financial products, and industry practices.

• Supportive workplaces that value collaboration, learning, and professional development.

Your Responsibilities

• You'll respond to client inquiries through phone, email, and digital channels.

• You'll assist with account-related questions, transactions, and service requests.

• You'll resolve concerns professionally and escalate complex issues when needed.

• You'll maintain accurate records while protecting confidential client information.

• You'll collaborate with internal teams to deliver seamless customer experiences.

Skills and Qualifications

• Previous customer service experience, ideally within banking, financial services, or a regulated environment.

• Strong written and spoken English communication skills, with French considered an asset.

• Ability to successfully complete a criminal background check and credit check.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.