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Posted 40 months ago

Customer Service Representative - (FT)

@ Prometric

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Toronto, Ontario

$38k/yr1+ years experience
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SIGNALS

Overview

Prometric is hiring a full-time Customer Service Representative in Toronto for its Paragon Testing Enterprises unit. The role serves test takers, end-user clients and partner organizations by phone, email and chat, and processes registrations, transfers and cancellations. The schedule is five 8-hour shifts between Monday and Sunday, 8:30am to 5:00pm EST, with rotating weekend shifts, at an annual base salary of $38,000 CAD.

Pay:

$38,000 a year

Responsibilities:

  • Provide customer service to test takers by email, telephone and chat
  • Process registrations, transfers and cancellations promptly
  • Promote Paragon's tests and instructional materials
  • Refine procedures for delivering tests and materials
  • Track customer requests and update registration and reporting databases

Requirements summary:

  • At least one year of customer service experience
  • Experience with Windows Office (Excel, Word, Access) and email
  • Sensitivity to test takers whose first language is not English
  • Strong oral and written communication and organizational skills
  • Able to work rotating weekend shifts
  • Must be eligible to work in Canada

Tools & skills

emailonline chat
Source and dates

Employer career site / ATS feed · dayforce-feed

Employer posting date
2023-08-03
First seen by our source
2026-10-13
Source record updated
2026-10-15

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience1+ years
Hours per week40
Scheduleday, weekends
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Prometric

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Empowering a skilled global workforce to solve tomorrow’s challenges through transformative education and opportunity.

Full company description

Prometric is a global leader in credentialing and skills development. With 30+ years of experience and the largest test center network, we empower organizations to build tomorrow’s workforce across all industries and professions. 🌍 8K+ test centers | 180+ countries | 70 languages

LinkedIn followers
118,389
People associated on LinkedIn
2,411
Reported office locations
  • 7941 Corporate Drive, White Marsh, MD 21236, US
  • Finnabair Crescent, Dundalk, County Louth, IE
Business categories
  • Information Technology
  • Robotics
  • Consulting
  • Education
  • Software
  • Analytics
  • Big Data
Other recorded names
  • Prometric
Specialties
  • In-center testing
  • remote assessment services
  • certification
  • licensure
  • training
  • computer-based testing
  • test development
  • exam delivery
  • hybrid testing
  • continuing education
  • live remote proctored testing
  • educational testing
  • certification testing
  • back-end scoring analysis
  • AI
  • VR
  • and Education
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Prometric is a global leader in credentialing and skills development. With 30+ years of experience and the largest test center network, we empower organizations to build tomorrow’s workforce across all industries and professions. 🌍 8K+ test centers | 180+ countries | 70 languages

FieldValue
IndustryIT Services and IT Consulting
Company size1,001-5,000 employees
HeadquartersWhite Marsh, MD
Organization typePrivately Held
SpecialtiesIn-center testingremote assessment services certificationlicensuretrainingcomputer-based testingtest developmentexam deliveryhybrid testingcontinuing education
Open jobs on Jobsy10
LinkedInView page
Job description

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.



CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Full-time

Toronto, ON

POSITION SUMMARY:

The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule:
The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm EST.

RESPONSIBILITIES:
The responsibilities include, but are not limited, to:

  • Providing comprehensive customer service to test takers via email, telephone, and online chat.
  • Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
  • Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
  • Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
  • Providing input to updates of registration and reporting databases.
  • Tracking customer requests and providing input for improving customer service.

REQUIREMENTS:

  • At least one year of work experience in customer service.
  • Sensitivity to inquiries from test takers for whom English is not their first language.
  • Knowledge and experience with business and office procedures, practices, and their applications.
  • Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
  • Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
  • Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
  • Must be eligible to work in Canada.
  • Will be required to work weekend shifts, on a rotating basis.

Annual Base Salary: $38,000 CAD



Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.

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