Posted 37 months ago
Customer Service Representative - (FT)
@ Prometric
Vancouver, British Columbia
Overview
Prometric is hiring a full-time Customer Service Representative in Vancouver to support test takers, end-user clients and partner organizations for Paragon's tests and instructional materials. The role involves email, phone and chat support, processing registrations, transfers and cancellations, and promoting Paragon's products. The posting states a base salary of $38,000 CAD and a rotating weekend shift schedule.
Pay:
$38,000 a year
Responsibilities:
- Provide customer service to test takers by email, telephone and chat
- Process registrations, transfers and cancellations promptly
- Promote Paragon's tests and instructional materials
- Refine procedures and provide input to registration and reporting databases
- Track customer requests and suggest service improvements
Requirements summary:
- At least one year of customer service experience
- Experience with Windows Office (Excel, Word, Access) and email
- Sensitivity to test takers whose first language is not English
- Effective oral and written communication
- Attention to detail and ability to work under deadline pressure
- Eligible to work in Canada, with rotating weekend shifts
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2023-10-12
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Prometric
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Empowering a skilled global workforce to solve tomorrow’s challenges through transformative education and opportunity.
Full company description
Prometric is a global leader in credentialing and skills development. With 30+ years of experience and the largest test center network, we empower organizations to build tomorrow’s workforce across all industries and professions. 🌍 8K+ test centers | 180+ countries | 70 languages
- LinkedIn followers
- 118,389
- People associated on LinkedIn
- 2,411
- Reported office locations
- 7941 Corporate Drive, White Marsh, MD 21236, US
- Finnabair Crescent, Dundalk, County Louth, IE
- Business categories
- Information Technology
- Robotics
- Consulting
- Education
- Software
- Analytics
- Big Data
- Other recorded names
- Prometric
- Specialties
- In-center testing
- remote assessment services
- certification
- licensure
- training
- computer-based testing
- test development
- exam delivery
- hybrid testing
- continuing education
- live remote proctored testing
- educational testing
- certification testing
- back-end scoring analysis
- AI
- VR
- and Education
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Prometric is a global leader in credentialing and skills development. With 30+ years of experience and the largest test center network, we empower organizations to build tomorrow’s workforce across all industries and professions. 🌍 8K+ test centers | 180+ countries | 70 languages
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 1,001-5,000 employees |
| Headquarters | White Marsh, MD |
| Organization type | Privately Held |
| Specialties | In-center testingremote assessment services certificationlicensuretrainingcomputer-based testingtest developmentexam deliveryhybrid testingcontinuing education |
| Open jobs on Jobsy | 10 |
| View page |
Company Description
Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
CUSTOMER SERVICE REPRESENTATIVE
Paragon Testing Enterprises, a Prometric Company
Full-time
Vancouver, BC
POSITION SUMMARY:
The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.
Work Schedule:
The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm PST.
RESPONSIBILITIES:
The responsibilities include, but are not limited, to:
- Providing comprehensive customer service to test takers via email, telephone, and online chat.
- Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
- Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
- Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
- Providing input to updates of registration and reporting databases.
- Tracking customer requests and providing input for improving customer service.
REQUIREMENTS:
- At least one year of work experience in customer service.
- Sensitivity to inquiries from test takers for whom English is not their first language.
- Knowledge and experience with business and office procedures, practices, and their applications.
- Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
- Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
- Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
- Must be eligible to work in Canada.
- Will be required to work weekend shifts, on a rotating basis.
Annual Base Salary: $38,000 CAD
Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.
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