Posted last month
Customer service representative Human Resources
@ UAP Inc.
Montréal, Quebec
Overview
UAP Inc. is hiring a full-time customer service representative in Human Resources to be the first point of contact for employees across Canada. The work involves answering HR questions by phone and in ServiceNow, escalating complex cases to Level 2 technicians, and explaining HR policies. Candidates need at least 1 year of customer service experience and be bilingual in French and English.
Responsibilities:
- Répondre aux demandes des employés par téléphone ou dans ServiceNow
- Servir de premier point de contact pour toutes les demandes RH
- Escalader les situations complexes aux techniciens de niveau 2
- Fournir de l'information claire sur les politiques RH
Requirements summary:
- Au moins 1 an d'expérience en service à la clientèle, idéalement en centre d'appels
- Capacité à gérer simultanément systèmes, courriels et appels
- Bilinguisme français et anglais, parlé et écrit
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-06
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Encouraged to apply | Women, Racialized people, People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
UAP Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 149 |
Company Description
At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey!
Job Description
Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!
You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.
Your main responsibilities:
- Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
- Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and escalate complex situations to Level 2 technicians;
- Provide clear and accurate information about HR policies, procedures, and processes.
Qualifications
To join our team, you need:
- A minimum of 1 year of experience in customer service (preferably in a call center).
- Ability to simultaneously manage multiple systems, emails, and phone calls.
- Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
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