Posted last month
Customer service representative Human Resources (Contract 1 year)
@ UAP Inc.
Montréal, Quebec
Overview
UAP Inc. is hiring a full-time customer service representative for its Human Resources team on a one-year temporary contract. The role answers employee HR questions by phone and in ServiceNow across Canada, escalating complex cases to Level 2 technicians. Candidates must be bilingual in French and English and have at least one year of customer service experience.
Responsibilities:
- Respond to employee inquiries by phone and in ServiceNow
- Serve as first point of contact for HR inquiries
- Escalate complex situations to Level 2 technicians
- Provide accurate information on HR policies and procedures
Requirements summary:
- At least 1 year of customer service experience, preferably call center
- Ability to manage multiple systems, emails and calls simultaneously
- Bilingual in French and English, spoken and written
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-06
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Encouraged to apply | Women, Racialized people, People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
UAP Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 149 |
Company Description
At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey!
Job Description
Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!
You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.
Your main responsibilities:
- Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service;
- Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and escalate complex situations to Level 2 technicians;
- Provide clear and accurate information about HR policies, procedures, and processes.
This is a temporary 1 year contract.
Qualifications
To join our team, you need:
- A minimum of 1 year of experience in customer service (preferably in a call center).
- Ability to simultaneously manage multiple systems, emails, and phone calls.
- Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
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