Posted last month
Customer Service Representative (In-Office, not Remote)
@ Orgill
London, Ontario
Overview
Orgill is hiring a full-time Customer Service Representative to respond to customer inquiries, resolve issues and process orders, invoices, returns and credits. The role is in-office, Monday to Friday, with a salary of $43,680 per year plus a bonus of up to 8%.
Responsibilities:
- Respond to customer inquiries in a timely manner
- Acknowledge, investigate and resolve customer issues
- Process orders, invoices, returns and credits
- Maintain multiple databases and files
- Support Sales and Operations departments
Requirements summary:
- High school diploma or equivalent required
- Two years of customer service experience
- Working knowledge of GSuite and CRM software
- Experience in retail or wholesale hardware preferred
- Bilingual French and English preferred
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-09-29
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 38.75 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Orgill
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Help our customers be successful
Full company description
Orgill, Inc. is the world's largest independent hardlines distributor with annual sales of $3.5 billion. The privately owned company was founded in 1847 and is headquartered in Collierville, TN. Orgill serves more than 11,000 retail hardware stores, home centers, pro lumber dealers, and farm stores throughout the United States and Canada, and over 50 countries around the world. Orgill retailers have immediate access to more than 75,000 SKUs in each of its eight distribution centers. Drop Ship programs are available from the industry's leading manufacturers. Orgill's distribution facilities are among the newest and most efficient in the industry, with order accuracy rates of 99.6% and industry leading fill rates. Orgill operates one of the industry's largest truck fleets. 98% of Orgill customers receive their shipment on a scheduled Orgill truck with an Orgill driver within 48 hours of placing their order. More than 350 Orgill field representatives are strategically located throughout North America. These highly trained men and women work side by side with customers to help identify and address opportunities in the dealer's local market. Our field staff is supported by a highly skilled team of customer service specialists located in each distribution center, as well as our Collierville home office, who are always a phone call away. Orgill's sales have doubled over the past ten years, and are 15x what they were in 1990. The growth is a direct result of the company's focus on its mission to "Help Our Customers Be Successful". Interested in a career with Orgill? Visit www.orgill.com/careers
- LinkedIn followers
- 21,640
- People associated on LinkedIn
- 1,880
- Reported office locations
- 4100 S Houston Levee Rd, Collierville, TN 38017, US
- Other recorded names
- Orgill
- Profile identifies a recruitment agency
- No
Orgill, Inc. is the world's largest independent hardlines distributor with annual sales of $3.5 billion. The privately owned company was founded in 1847 and is headquartered in Collierville, TN. Orgill serves more than 11,000 retail hardware stores, home centers, pro lumber dealers, and farm stores throughout the United States and Canada, and over 50 countries around the world. Orgill retailers have immediate…
| Field | Value |
|---|---|
| Industry | Wholesale |
| Company size | 1,001-5,000 employees |
| Headquarters | Collierville, TN |
| Organization type | Privately Held |
| Open jobs on Jobsy | 4 |
| View page |
Join Orgill Canada, where our mission, "Help Our Customers Be Successful," isn't just a statement—it's the foundation of everything we do. As the leading independent hardlines distributor, we pride ourselves on innovation, quality, and a relentless drive to provide our customers with the tools, products, and programs they need to thrive. We're more than a team; we're a community dedicated to the success of our customers, striving for excellence and improvement at every turn.
Orgill Canada is an equal opportunity employer; this position is offered in accordance with this principle. Accommodations are available at all stages of the employment process.
We're Hiring: Customer Service Representative
Your Role: In this vital position you're a key partner in our overarching goal to ensure customer success. This front-line support must maintain a positive, empathetic and professional attitude towards our customers. Responding in a timely manner through a variety of channels and resolving customer issues is our main focus.
- Developing customer relationships by providing support and responding to all customer inquiries in a timely manner
- Acknowledging, investigating and resolving customer issues
- Support other departments including Sales and Operations
- Administrative duties including processing orders, invoices, returns, and credits
- Maintain multiple databases and files
- Ensure and provide professional customer satisfaction and support
What We're Looking For: An individual who is able to have excellent interpersonal, organizational, problem-solving, and communication skills. Candidates should be independent, meeting deadlines, and completing objectives with little or no supervision.
- High School diploma or equivalent required
- Two years of previous customer service experience
- Prior experience in the retail or wholesale hardware, lumber, building materials, etc. is preferred
- Working knowledge of GSuite & CRM software (Customer Relationship Management)
- Bilingualism (French and English) is preferred but not required
Hours of Work: Monday - Thursday: 8:00 am - 4:45pm, Friday: 8:00am - 3:00 pm.
Compensation:
- $43,680.00 per annum
- This position is eligible for a bonus of up to 8% of your annual salary based on company performance. Any bonus payment is not guaranteed and is at the discretion of the Company. You must be employed at the time of bonus payment in order to receive any potential bonus. Bonuses are prorated the first year based on your start date.
- Benefits package that includes extended health and dental care, an employee assistance program, life insurance, paid time off, and vision care.
Take the next step in your career with Orgill Canada and be a part of a dynamic team that values your growth and stability.
Apply Today and Build Your Future with Us!
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