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Posted 4 months ago

Customer Service Representative, Personal Lines

@ Lawrie Insurance Group Inc

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Hamilton, Ontario

2+ years experience
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Overview

Lawrie Insurance Group Inc is hiring a RIBO-licensed Customer Service Representative for its Personal Lines team to manage a book of business, process policy changes, and underwrite renewals. The role requires 2-3 years of personal insurance experience and strong computer skills, including Applied Systems (EPIC) and Compu-quote as an asset. Salary is $45,000 to $57,000 depending on experience.

Responsibilities:

  • Advise clients on renewals, claims and billing
  • Process policy changes and requests
  • Underwrite renewals and manage retention
  • Manage a client book of business
  • Process month-end reports

Requirements summary:

  • Minimum 2-3 years of personal insurance experience
  • Valid RIBO licence
  • Knowledge of company underwriting and insurer rules
  • Experience with EPIC (Applied Systems) and Compu-quote is an asset
  • Strong communication and relationship skills

Tools & skills

EPIC (Applied Systems)Compu-quote
Source and dates

Employer career site / ATS feed · adp

Employer posting date
2026-06-24
First seen by our source
2026-10-20
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience2+ years
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Lawrie Insurance Group Inc

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Proud to be recognized as a Great Place To Work in 2024/2025 for the third year in a row!

Full company description

Lawrie Insurance Group is a Canadian based, privately-owned, multi-disciplined insurance brokerage. We are a leader in commercial and personal insurance, employee benefits, group retirement solutions, and life and living benefits. With a staff of over 130 dedicated professionals, we have become one of the largest and most trusted insurance organizations in Canada. We work with every major insurer in the world and have a global network of brokers. With this vast reach we create leading-edge solutions for all of your needs.

LinkedIn followers
3,084
People associated on LinkedIn
165
Reported office locations
  • 105 Main Street East, 14th Floor, Hamilton, Ontario L8N 1G6, CA
Business categories
  • Employee Benefits
  • Life Insurance
  • Risk Management
  • Insurance
  • Property Insurance
  • Financial Services
  • Commercial Insurance
Other recorded names
  • Lawrie Insurance Group Inc.
  • Lawrie Insurance Group
Specialties
  • Personal Insurance
  • Commercial Insurance
  • Employee Benefits
  • Life and Disability Insurance
  • and Risk Management
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Lawrie Insurance Group is a Canadian based, privately-owned, multi-disciplined insurance brokerage. We are a leader in commercial and personal insurance, employee benefits, group retirement solutions, and life and living benefits. With a staff of over 130 dedicated professionals, we have become one of the largest and most trusted insurance organizations in Canada. We work with every major insurer in the world and…

FieldValue
IndustryInsurance
Company size51-200 employees
HeadquartersHamilton, Ontario
Organization typePrivately Held
Year founded1982
SpecialtiesPersonal InsuranceCommercial InsuranceEmployee BenefitsLife and Disability Insuranceand Risk Management
Open jobs on Jobsy5
LinkedInView page
Job description

Are you passionate about helping others and go above and beyond? Do you have the ability to solve clients’ needs effectively and efficiently? If so, this position may be perfect for you.

We are currently seeking a RIBO Licensed Customer Service Representative to join our Personal Lines team. In this role, you will manage a book of business while building strong, long-term relationships with clients. You will also service accounts by processing policy changes and providing claims guidance to support client retention. Whether you are newly RIBO licensed or bring prior experience, we would love to hear from you!

What will you do?

  • Provide timely and professional advice to clients for renewal reviews, claims, billing etc.
  • Process all policy changes/requests to ensure accurate and timely responses
  • Underwrite all renewals thoroughly – responsible for retention
  • Managing a client book of business
  • Review client’s overall insurance needs and refer to other departments as appropriate
  • Process month end reports

Knowledge, Skills, and Qualifications:

  • Minimum 2-3 years of Personal Insurance experience
  • Valid RIBO license
  • Understanding of company underwriting and guidelines
  • Strong knowledge of all rules and regulations for all insurers
  • Strong communication, presentation, and relationship skills
  • Ability to organize and prioritize work effectively
  • Strong accuracy and attention to detail
  • High level of computer skills, knowledge and previous experience working with Applied Systems (EPIC) and Compu-quote is an asset

Please note, only qualified candidates will be contacted. Thank you for your interest in this exciting opportunity.

Depending on experience, the salary range for this newly created role is $45,000 - $57,000 Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Lawrie Insurance Group Inc. Is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise if you require accommodation.

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