Posted 7 months ago
Customer Service Representative - Vaughan
@ Making Waves Swim School
Maple, Ontario
Overview
Making Waves Swim School is hiring a part-time Customer Service Representative in Vaughan, Ontario, reporting to the Facility Manager. The role greets and supports families, books classes, handles payments and registrations, and keeps the facility running. Minimum availability is 2 shifts per week, with the school open 7 days a week.
Responsibilities:
- Greet families and give tours to new families
- Book classes, process payments and manage registrations
- Answer phone calls and emails and solve issues calmly
- Manage family accounts and recommend programs
- Keep the facility clean and organized
Requirements summary:
- Friendly, confident communicator with strong customer service instincts
- Organized, dependable and comfortable learning new systems
- Calm under pressure in a fast-paced environment
- Preferred: 1 year of customer service experience
- Preferred: Standard First Aid or willing to obtain within 3 months
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-04-08
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Licences & certifications | Standard First Aid |
| Background checks | vulnerable sector |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Making Waves Swim School
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Making Waves Swim School offers private, one-on-one swim lessons for children and adults in indoor hotel pools throughout New Jersey. Our 35 full-time and part-time swim instructors teach approximately 600 to 1,000-plus students per week in more than 22 facilities. Lessons are held weekdays, weeknights and weekends. Our personalized, one-on-one swimming instruction model helps children and adults learn to swim in less time and at a lower total cost than group instruction. The cost per class may be higher, but students can learn to swim confidently and independently – no swimmies, no life vest, no noodles – in a matter of months instead of years. Year-round lessons are held in indoor pools that are heated to 85 degrees or higher, so weather is never an issue. Group swim lessons are typically held in loud, crowded facilities that can be intimidating and full of distractions. Direct interaction with the instructor is difficult. Making Waves offers private swim lessons in quiet hotel pools where each student can learn at their own pace. The sole responsibility of a Making Waves Swim School instructor is to focus on one student at a time and teach that child how to swim and be safe in and around the water. For more information about swim lessons, go to www.startmakingwaves.com. Making Waves is always looking for full-time and part-time swim instructors who are kid friendly, reliable and professional. We provide comprehensive training through our proprietary Making Waves training program, which focuses on one-on-one swim instruction and prioritizes water safety. This program includes American Red Cross lifeguard, CPR and first aid certifications. For more information, email [email protected]. Hotel managers… Are you spending too much time and money on pool management and maintenance? Making Waves offers a number of barter services, as well as monthly cash payments, for the use of hotel pools for swim lessons. Services such as water balancing and testing, scheduled maintenance, and on-demand technical repairs can save you thousands of dollars and free up maintenance teams for more urgent issues. For more information, email [email protected].
- LinkedIn followers
- 12
- People associated on LinkedIn
- 9
- Reported office locations
- 320 Pennington Lawrenceville Rd, Pennington , NJ 08691, US
- 500 Promenade Blvd, Bridgewater, NJ 08807, US
- Other recorded names
- Making Waves Swim School
- Making Waves Swim School, Inc.
- Specialties
- pool management
- commercial pool repair
- customer service
- Certified Pool Operator (CPO)
- Hospitality
- Quality and Assurance
- and Client relations
- Profile identifies a recruitment agency
- No
Making Waves Swim School offers private, one-on-one swim lessons for children and adults in indoor hotel pools throughout New Jersey. Our 35 full-time and part-time swim instructors teach approximately 600 to 1,000-plus students per week in more than 22 facilities. Lessons are held weekdays, weeknights and weekends. Our personalized, one-on-one swimming instruction model helps children and adults learn to swim in…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 11-50 employees |
| Headquarters | Pennington , NJ |
| Organization type | Privately Held |
| Year founded | 1998 |
| Specialties | pool managementcommercial pool repaircustomer serviceCertified Pool Operator (CPO)HospitalityQuality and Assurance and Client relations |
| Open jobs on Jobsy | 20 |
| View page |
Our story started in the summer of 1994, when our founder taught 50 kids to swim in his parents’ backyard pool. Not exactly a corporate headquarters, but it worked. It gave us the freedom to focus on what still matters most today: real progress in the pool, strong relationships with families, and giving back to our community.
Today, Making Waves has grown, but our focus is the same: helping swimmers build real skills, real confidence, and real progress in the water. We bring energy, experience, and care to every lesson, while keeping things positive, welcoming, and fun.
We’re building a team of CSR Stars — organized, upbeat people who love helping others, keeping things running smoothly, and making families feel welcome from the moment they walk in.
If you’re someone who enjoys solving problems, staying busy, and bringing good energy to the room, keep reading.
What You’ll Be Doing
- Greeting families with warmth, confidence, and a smile that says you’re in good hands
- Giving tours to new families and helping them feel comfortable
- Booking classes, processing payments, and managing registrations
- Answering phone calls and emails with clarity and care
- Solving issues quickly and calmly
- Managing family accounts in our systems
- Helping families choose the right program for their swimmer
- Keeping the facility clean, organized, and ready for action
- Supporting the team with a Whatever It Takes mindset
What We’re Looking For
- Friendly, confident communicator
- Service oriented with a genuine desire to help others
- Organized and dependable
- Strong customer service instincts
- Comfortable with computers and learning new systems
- Calm under pressure
- Positive attitude and team-first mindset
- Able to multitask and stay composed in a fast-paced environment
Why You’ll Like It Here
We work hard, move fast, and keep things fun. You can expect:
- High-fives
- Good people
- Team energy
- Real impact
- A workplace where effort gets noticed
Our team is strongest when it reflects the communities we serve. We welcome different backgrounds, perspectives, identities, and experiences. Diversity makes us better, smarter, and more fun to be around.
Schedule
- Minimum availability of 2 shifts per week
- We are open 7 days a week
- Flexible scheduling opportunities available
Preferred Experience
- 1 year of customer service experience
Preferred Certifications
- Standard First Aid (or willing to obtain within 3 months of hire)
- Vulnerable Sector Check (if applicable)
Reports to: Facility Manager. Location: On-site (Vaughan, ON)
Vacancy: There is no existing vacancy at this time. This posting is part of our ongoing recruitment for future opportunities.
AI: Making Waves uses artificial intelligence to assist with screening, assessing and/or selecting applicants as part of our recruitment process.
Ready to Apply: Submit your resume. We’d love to hear from you.
Exceptional people are rare. We’re hoping one of them is reading this.
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