Posted 2 days ago
Customer Service Representatives
@ Express Employment Professionals
Edmonton, Alberta
Overview
Express Employment Professionals is hiring temporary Customer Service Representatives for an Edmonton client's contact centre for the busy holiday season. The work covers inbound calls, emails and support tickets, with a schedule of Monday to Friday, 8:00 a.m. to 5:00 p.m., at $22 to $25 per hour.
Pay:
$22–$25 an hour
Responsibilities:
- Answer inbound calls on cancellations, pricing, specifications and returns
- Respond to about 50 customer emails daily
- Resolve about 25 support tickets per day
- Document all interactions in Freshdesk
Requirements summary:
- Strong verbal and written communication skills
- Excellent customer service and problem-solving abilities
- Attention to detail and accurate documentation
- Previous contact centre experience is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | day |
| Seasonal | Yes |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Express Employment Professionals
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
To help as many people as possible find good jobs by helping as many clients as possible find good people.
Full company description
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in Oklahoma City, and a network of sales and support teams internationally. Express Employment Professionals, our flagship franchise, has more than 870 franchise locations and began franchising in 1985 to deliver staffing support and human resource services through a network of franchise office owners. Express helps people find good jobs and companies find good people, and offers a full range of employment solutions, including evaluation hire, temporary staffing, professional search, and human resources for businesses around the globe. Focusing on a wide range of positions, Express' long-term goal is to put a million people to work annually.
- LinkedIn followers
- 189,455
- People associated on LinkedIn
- 14,384
- Reported office locations
- 9701 Boardwalk Boulevard, Oklahoma City, OK 73162, US
- Other recorded names
- Express Employment International Headquarters
- Express Employment International
- Specialties
- professional
- administrative
- commercial
- employment
- jobs
- staffing
- personnel
- career
- hiring
- workforce
- placement
- temporary
- human resources
- skilled trades
- direct hire
- light industrial
- and office services
- Profile identifies a recruitment agency
- Yes
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Oklahoma City, OK |
| Organization type | Privately Held |
| Year founded | 1983 |
| Specialties | professionaladministrativecommercialemploymentjobsstaffingpersonnelcareerhiringworkforce |
| Open jobs on Jobsy | 364 |
| View page |
An Edmonton client is seeking professional and customer-focused Customer Service Representatives to join their contact centre team for the busy holiday season.
Customer Service Representative Highlights:
Act as the first point of contact for customers in a busy contact centre environment.
Answer inbound calls regarding product cancellations, pricing, product specifications, and returns.
Handle initial customer inquiries and route or escalate requests as needed.
Manage approximately 50 inbound calls per day (high-end estimate; volume is not guaranteed).
Respond to approximately 50 customer emails daily.
Resolve approximately 25 customer support tickets per day.
Accurately document all customer interactions in Freshdesk.
Support the team during the busy holiday season.
Requirements:
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Ability to manage multiple customer inquiries in a fast-paced environment.
Strong attention to detail and accurate documentation skills.
Comfortable handling customer inquiries by phone, email, and ticketing systems.
Ability to work independently and as part of a team.
Previous customer service or contact centre experience is an asset.
Hours & Wage:
Wage: $22–$25 per hour
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Employment Type: Temporary
About Us
Express Employment Professionals works with job seekers to help them find the right job based on their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, our Edmonton, AB, offices are ready to help you take the next step in your career. Express Employment Professionals has helped strong applicants build their careers since 1985. In 2025, our team put more than 2,871 associates to work in the greater Edmonton area. Express employs more than 556,000 people globally across more than 900 franchise locations worldwide.
Take the first step toward new career success; apply with Express today.
Fraud Alert
We have become aware of fraudulent employment opportunities being offered under the name of Express Employment Professionals/Specialized Recruiting Group by various international organizations or individuals. It is important to note that our company's policies and procedures do not charge candidates any fees, and all hiring processes include interviews. Any payment request would violate our business conduct standards and ethical practices. We do not offer employment through social media or chat platforms like WhatsApp. We take these scams very seriously and are working with the appropriate authorities to end them. We urge you to remain vigilant and report suspicious outreach to local authorities. If you have any concerns, please email us at [email protected].
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