Posted last month
Customer Solutions Engineer
@ hireVouch
Remote in Canada
Overview
hireVouch is hiring a Customer Solutions Engineer to become an expert on its construction product, lead sales demos, and own customer onboarding from handoff to go-live. The role runs 30+ implementations at once, mostly over Zoom, and includes process improvement to scale onboarding. The posting asks for a customer-facing background, startup or elite-company experience, and a bachelor's degree.
Responsibilities:
- Lead discovery calls and product demos with Sales
- Own customer onboarding from handoff to go-live
- Configure the product and train customers on data integration
- Run 30+ implementations at once with plans and milestones
- Build templates, tooling and automation to scale onboarding
Requirements summary:
- 1+ year in a customer-facing role
- 1+ year at a VC-backed startup or elite company
- Bachelor's degree from a solid US or Canadian school
- Elite project management and organization
- Methodical troubleshooting and aptitude for technical concepts
Tools & skills
Source and dates
Source type not verified · cats
- Employer posting date
- 2026-09-29
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
hireVouch
Saved company profile
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Full company description
Our Edge Hiring and retaining skilled talent is paramount for your company’s success. Finding the right people – who have the right skills and right personality fit – can be incredibly challenging in today’s job market. Here at hireVouch we can help you acquire the highest calibre candidates through the relationships we have formed over more than a decade. Our approach is an ethical one. Rather than use the often-employed aggressive methods typical of the recruitment industry, our focus is placed largely on referral-based networking. Getting it right really matters to us. Let us leverage our network of talent that has already been vouched for by leading professionals in the industry to help your business grow. Services Offered Contingency and Retained Search Here at hireVouch we focus on sourcing best-in-class candidates for rewarding positions in Canada and the US. We have extensive expertise in Contingency, Retained and Temporary placement, primarily within the IT sector. On-Site Search Assistance We have a trusted network of HR and search professionals who can provide on-site search services to help fulfill immediate needs as well as help train internal staff in finding the highest quality talent Company Marketing Strategy We know how competitive the job market can truly be and how important it is to have a strategy to attract talent. At hireVouch we have extensive expertise in helping companies better market themselves. We can provide the tools and knowledge that will assist you in making your business a highly attractive place to work. Developing a company marketing strategy is key to hiring the talent you need to grow.
- LinkedIn followers
- 68,412
- People associated on LinkedIn
- 7
- Reported office locations
- 215 Spadina Avenue, 4th Floor, Toronto, Ontario M5T 2C7, CA
- Other recorded names
- hireVouch
- Profile identifies a recruitment agency
- Yes
Our Edge Hiring and retaining skilled talent is paramount for your company’s success. Finding the right people – who have the right skills and right personality fit – can be incredibly challenging in today’s job market. Here at hireVouch we can help you acquire the highest calibre candidates through the relationships we have formed over more than a decade. Our approach is an ethical one. Rather than use the…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 2-10 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2016 |
| Open jobs on Jobsy | 175 |
| View page |
ABOUT THE ROLE
This is a smart-generalist role: become an expert on the client's product, then lead both sales demos and customer implementations. It is not a playbook-and-ticket implementation job. The person sits between sales, product, engineering and customer success, and spends most of the day 1:1 with customers on Zoom.
- Customer discovery (pre-sales): lead discovery calls and product demos with Sales; answer technical questions; qualify fit and flag blockers; build demo materials, videos and FAQs.
- Customer onboarding: own each onboarding from sales handoff to go-live as the customer's main contact; configure the product to their needs; train them on integrating data and handling edge cases; spot churn risks and upsell opportunities.
- Project management: run many implementations at once (30+); write plans, timelines and milestones; troubleshoot with engineering; coordinate with resellers, consultants and other partners.
- Process improvement: build templates, tooling and automation so onboarding scales to hundreds of customers; define and own onboarding KPIs.
No construction background is required. The person should be able to answer in-depth questions from construction CFOs within about 3 months.
WHO WE'RE LOOKING FOR
The ideal candidate has 1+ year in a customer-facing role, 3+ years total, startup or elite-company experience, and a strong degree. They should run many projects at once without dropping details.
Must-haves:
- 1+ year in a customer-facing role: onboarding, implementation, solutions engineering, customer success engineering, custom solutions or ERP integrations. Operations or business operations at a VC-backed startup also counts.
- 1+ year at a VC-backed startup (earlier stage is better) OR an otherwise elite company, such as top consulting.
- 4-year bachelor's degree from a solid US or Canadian school.
- Confident speaker who can handle strong-willed customers and complex situations.
- Methodical troubleshooter, or clear aptitude for technical concepts like data types, system constraints and data dependencies.
Also required:
- Elite project management and organization; can juggle 30+ implementations and is very detail-oriented.
- Startup experience, OR an explicit desire to join an early-stage startup.
Nice to have:
- Recent hands-on experience implementing B2B SaaS.
- Hands-on experience demoing SaaS to prospects.
- Semi-technical: works with APIs, SQL, JSON, Postman or similar.
- Experience with accounting concepts.
- Familiarity with the construction industry.
- Top-30 US/Canada undergrad school, or a technical (e.g. CS) degree.
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