Customer Success Coordinator

Customer Success Coordinator

Title: Customer Success Coordinator

Type: Permanent / Full-time

Quantum Lifecycle Partners LP is Canada's leading and largest vertically integrated IT asset disposal and recycling processor. We are committed to enabling the safe and secure reuse of electronic devices, responsible recycling of electronic devices to divert waste from landfills, and the recovery of natural resources from obsolete electronics.

We are looking for a Customer Success Coordinator who will be considered an administrative employee with direct communication with Quantum's customers. The primary function of the position is to engage with new and existing customers in partnership with other members of the Customer Success, Business Development, or independently team. The Customer Success Coordinator is responsible for various elements relating to customer support, in collaboration with other departments (finance, logistics, operations) to provide our contractual or ad-hoc services within the agreed service level agreement and customer satisfaction. Support includes, but is not limited to, account and batch creation, managing and facilitating customer shipments, establishing required reports, and supporting the effective and efficient management of specified, new and existing customer accounts.

Responsibilities:

• Responsible for all facets of new account establishment, working with different internal departments including but not limited to finance, operations, logistics, etc. to ensure that customer expectations are met.
• Work within Quantum's database to generate accurate and timely reports to send to customers. These reports may include, but are not limited to, the following: data security certificates, recycling certificates, asset lists, and batch settlement reports.
• Act as a resource to solve problems and provide creative solutions to maximize the department's efficiency and processes.
• Ensure that operational teams have received processing instructions and that all customer-specific requirements are met.
• Work with the business development team to define customer needs locally, nationally and internationally.
• Take advantage of existing relationships to explore and discover new opportunities and areas of improvement within the existing customer base.

Qualifications:

• Post-secondary training in business or a related field
• 1-3 years of experience in administration, customer service, account coordination, or equivalent work experience
• Bilingualism (French and English) is a prerequisite for this position, due to regular interactions with teams based outside province.
• Strong communication and organizational skills
• Strong computer skills (Excel, Outlook, etc.) and attention to detail
• Excellent customer service skills

We offer:

• Company-paid extended health and dental benefits
• Disability and life insurance
• RRSP matching up to 4%.
• Employee Assistance Program
• Education Reimbursement Program
• Reimbursement for safety shoes and glasses
• Employee Purchase Program (up to 22% off Qnovum.com)
• Opportunity to play a role in protecting the environment and contributing to sustainable development.

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified candidates to apply. Thank you for your interest; However, only those selected for an interview will be contacted.

Quantum is also committed to providing accommodation to people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation can be made at all stages of the hiring process.

Quantum offers a unique insight into the e-waste industry, with its fast-paced and ever-changing environment!

To learn more about us, please visit: www.quantumlifecycle.com