First seen by our source: 26 days ago
Customer Success Manager
@ Arsenault
Calgary, Alberta
Overview
Arsenault, a full-suite shop management software company for the auto repair industry, is hiring a Customer Success Manager to build its customer experience practice. The role works directly with shop owners on adoption, churn risk, upsell and escalations, and carries a quota-linked expansion pipeline.
Responsibilities:
- Work with shop owners to drive product adoption
- Manage churn risk and upsell opportunities
- Resolve customer escalations and project manage to resolution
- Maintain expansion pipeline to meet quota
- Advocate for customer needs to internal teams
Requirements summary:
- 8 to 24 months experience at a software company
- Experience demoing and closing sales
- Strong organizational skills for managing a book of business
- Track record of success and progression
- Passion for helping customers get more from the product
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Arsenault
| Field | Value |
|---|---|
| Open jobs on Jobsy | 21 |
Arsenault is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.
About Arsenault
Arsenault is a full-suite shop management software for the auto repair industry. We are on a mission to improve the lives of shop owners around the world by bringing modern software innovations to their underserved market. We are an international startup that values doing things differently and having fun along the way. Our leadership team consists of repeat CEOs, EY Entrepreneurs of the Year, Canadas Top 40 Under 40, and hails from BCG, Bain, Wharton and Stanford.
As a Customer Success Manager you will:
- Work directly with shop owners and their teams to realize greater value out of Arsenault through deeper adoption
- Build strong relationships with a book of business to identify and manage churn risk as well as upsell opportunities
- Manage customer escalations through tactful customer service, and internally project manage to resolution
- Maintain an active pipeline of expansion opportunities to meet quota
- Understand, summarize, and advocate for customer needs and feature requests to internal teams
Requirements
- 8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)
- Experience demoing and closing sales opportunities
- Organizational skills that will allow you to stay on top of a book of business
- Strong track record of success and progression in previous roles
- Passion for helping others--you love seeing your customers get more out of your product
- Your own unique talents! If you dont meet 100% of the qualifications outlined above, tell us why youd be a great fit for this role
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