Customer Success Manager, Amazon

Account Manager, Amazon Advertising (Sponsored Ads, DSP & Retail)

ABOUT THE ROLE

Accrue is looking for a sharp, data-driven, client-obsessed Account Manager to own full-service Amazon accounts across Sponsored Ads, DSP, and retail. You'll manage and grow a portfolio of advertiser clients, connecting advertising performance to what's happening on the shelf (pricing, inventory, content, and the buy box) and turning it all into measurable revenue outcomes.

This isn't a role for someone who wants to sit behind a dashboard and file reports. We need someone who can get into the weeds of budget pacing, keyword strategy, and listing health one hour, then walk into a client meeting the next and explain exactly why it matters to their bottom line.

ABOUT ACCRUE

Accrue is a fast-growing Amazon advertising agency helping brands win on and off Amazon. Our team manages Sponsored Ads, DSP, and retail strategy across a wide range of advertiser verticals, combining platform expertise, data analysis, and genuine account partnership to drive growth for our clients. We're in the middle of a shift toward AI-driven optimization, so we need managers who can diagnose an account's mechanics as well as they can present the story behind the numbers.

WHAT YOU'LL DO

Own full-service account performance

• Manage day-to-day strategy, setup, and optimization across Sponsored Ads and DSP for a portfolio of accounts

• Diagnose underperforming campaigns and build data-backed reallocation and recovery plans tied to clear ROAS, TACoS, and efficiency targets

• Monitor budget pacing across markets and tactics (SP, SB, SD, OLV, STV, PVA) and flag risks or opportunities before clients have to ask

Connect advertising to retail

• Tie ad performance to retail drivers like inventory, pricing, content, and Buy Box status, and flag issues that are quietly hurting ad efficiency

• Advise clients on retail priorities and coordinate with retail/catalog resources on fixes

• Build full-funnel plans that put Sponsored Ads and DSP to work together

Be a trusted strategic partner

• Act as the client's go-to voice on Amazon strategy, connecting platform data to their business goals

• Right-size client expectations and budgets, and push back with sound reasoning when a request is off-strategy

• Identify whitespace and expansion opportunities within existing accounts

Build clear, compelling deliverables

• Produce reports, QBR decks, and planning documents using Accrue's templates

• Translate complex performance data into clear recommendations for marketing and executive stakeholders

• Lead client meetings, from routine check-ins to quarterly business reviews

Navigate escalations with judgment

• Handle account issues directly, setting honest and realistic expectations

• Coordinate with strategy and leadership to resolve issues quickly and protect the client relationship

WHAT YOU BRING

• 3+ years managing Amazon advertising accounts in an agency or brand environment, with hands-on Sponsored Ads and DSP experience

• Working knowledge of Amazon retail (Vendor and/or Seller Central), including how inventory, pricing, and content affect ad performance

• Strong analytical skills: budget models, pacing analyses, and performance diagnostics in Excel or similar

• Proven ability to manage client relationships independently, including resetting expectations when needed

• A hands-on mindset: curious about how the platform and its optimization tools actually work

• Excellent written and verbal communication, with experience building client-ready decks and reports

• A commercial instinct: you look for growth within accounts, not just campaign maintenance

NICE TO HAVE

• Experience with AI-driven or automated bid/budget optimization tools

• Experience managing multi-market (US/Canada) accounts

• Amazon Ads certifications

WHY WORK AT ACCRUE

• Amazon Preferred Partner: work with a team recognized by Amazon, with direct exposure to new ad products, tools, and strategy as they roll out

• Real accounts, real ownership: you'll manage your own portfolio of clients across Sponsored Ads, DSP, and Retail

• Compensation: $80,000 CAD base salary plus 10% annual bonus

• Benefits + Competitive PTO

• Hybrid schedule: one day a week in our Toronto office, the rest remote

• Client-facing work: some travel to client meetings is required, so you'll build real relationships instead of living in a dashboard