Posted 2 days ago
Customer Success Manager (CSM)
@ Visitt
Toronto, Ontario
Overview
Visitt is hiring a Customer Success Manager to own the post-sale relationship with enterprise B2B SaaS customers, from onboarding through renewal and expansion. The role drives product adoption, runs business reviews and monitors account health. The posting states full-time employment and no salary, schedule or work arrangement.
Responsibilities:
- Serve as primary contact for enterprise customers
- Lead onboarding and drive product adoption
- Own renewals and expansion with Sales
- Monitor account health and run business reviews
- Collaborate with Product, Sales and Support
Requirements summary:
- 5+ years in Customer Success or Account Management in B2B SaaS
- Skilled at managing high-touch executive relationships
- Strategic, customer-first thinker with strong communication
- Able to analyze account performance
- Highly organized across multiple accounts
- Bonus: commercial real estate or operations experience
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Visitt
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
About Visitt
Visitt is a fast-growing B2B SaaS company on a mission to transform how Commercial Real Estate teams operate and serve their tenants. Our AI-driven building operations platform empowers property teams to deliver exceptional building experiences, improve operational efficiency, and increase tenant satisfaction - all while reducing costs and complexity.
As a Customer Success team, we sit at the heart of that mission - working hand-in-hand with customers to turn technology into real-world results. From onboarding to renewal, we partner with our clients to drive adoption, maximize value, and help them succeed at scale.
About the Role
We’re looking for a Customer Success Manager who is both strategic and hands-on. You’ll own the customer relationship post-sale - from onboarding through retention - and ensure customers derive measurable value from Visitt.
This role is ideal for someone with strong SaaS customer experience who thrives in a fast-paced environment and is comfortable guiding real estate operators through onboarding, product adoption, and long-term success.
Responsibilities
- Serve as the primary point of contact for our enterprise customers
- Be the face of Visitt in front of our customers - building trust, credibility, and strong working relationships at all levels
- Lead onboarding handoffs and ensure fast time-to-value for new accounts
- Drive ongoing product adoption and usage through proactive outreach and strategic guidance
- Engage with key customer stakeholders to understand business goals and align Visitt’s value to their success
- Own renewals and expansion: monitor account health, build expansion opportunities and work with Sales on deal strategy
- Monitor account health and identify risks and opportunities to improve retention and expansion
- Run regular business reviews and communicate product updates and roadmap alignment
- Collaborate with Product, Sales, and Support teams to advocate for customer needs and resolve issues
- Maintain accurate customer records, activity tracking, and feedback loops internally
Requirements
- 5+ years in a Customer Success or Account Management role in a B2B SaaS company
- Skilled at managing high-touch, long-term relationships with a mix of users and executive stakeholders
- Strategic thinker with a customer-first mindset and strong communication skills
- Comfortable analyzing account performance and identifying paths to growth or improvement
- Highly organized and able to manage multiple customer relationships in parallel
- Bonus: Experience working with commercial real estate or operations teams
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