Posted yesterday
Customer Support Associate
@ Cronometer Software Inc
Revelstoke, British Columbia
Requirements summary:
- You won’t just answer questions - you’ll help users understand their health data, get more value from Cronometer, and share the insights that help us improve the customer experience.
- Care about helping people and creating a positive customer experience
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Cronometer Software Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Empowering people to reach their health goals by using the most accurate, comprehensive health tracking tool available.
Full company description
Boasting the most accurate and comprehensive database available. Established in 2011, Cronometer makes it easier than ever to track diet, exercise and biometrics with our mobile and web app. Our nutritional data is curated from verified, accurate sources. We aim to provide a complete solution – no matter what diet you choose to be on. In addition to diet tracking for individuals, we work with health professionals, schools and research teams that require accurate and secure nutrition tracking software. Cronometer is leading the standard of cloud-based nutrition tracking software for professionals seeking to securely and remotely view client health information. Our intuitive software saves you time and provides quality data to ensure more effective consults. . Intuitive charts and reports create ease in interpreting data so you can focus on specific health goals. Our fully customizable platform supports client health in all avenues including fitness, healthcare and research. For Businesses: Connecting health professionals with practical solutions to enhance client health, improve the quality of consults and reduce the length of appointments. What Our Clients Say About Cronometer Pro: “Cronometer has been a great tool for our dietary intervention studies. We can adjust the targets for any nutrient for each person, we can review their logs in real time to make timely recommendations, can keep other data (such as blood sugars or sleep time) in the same platform, and the export of data is easy. We also really like the charts and reports! On the participant’s side, entry of foods is easy with many shortcuts available and a robust food database with accurate nutrient information.” -Stanford University, Nutrition Studies Group Are you seeking a more effective way to track nutrition? Let us help! [email protected]
- LinkedIn followers
- 2,504
- People associated on LinkedIn
- 69
- Reported office locations
- PO Box 3270, Revelstoke, BC V0E 2S0, CA
- Business categories
- Fitness
- Health Care
- Software
- Other recorded names
- Cronometer Software Inc
- Cronometer
- Specialties
- health
- mobile app
- nutrition
- food
- calorie counter
- and ketogenic diet
- Profile identifies a recruitment agency
- No
- Reported total investment
- 47,378
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Boasting the most accurate and comprehensive database available. Established in 2011, Cronometer makes it easier than ever to track diet, exercise and biometrics with our mobile and web app. Our nutritional data is curated from verified, accurate sources. We aim to provide a complete solution – no matter what diet you choose to be on. In addition to diet tracking for individuals, we work with health professionals…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 11-50 employees |
| Headquarters | Revelstoke, BC |
| Organization type | Privately Held |
| Year founded | 2011 |
| Specialties | healthmobile appnutritionfoodcalorie counterand ketogenic diet |
| Open jobs on Jobsy | 3 |
| View page |
Are you curious, compassionate, and excited to help people? Cronometer is looking for a full-time Customer Support Associate to join our team in Revelstoke, BC. This is an entry-level role, ideal for someone earlier in their support career who is excited to learn, grow, and develop toward more independent ownership over time.
Cronometer is a nutrition tracking app used by millions of people around the world. We pride ourselves not only on our science-backed data, but on offering thoughtful, human, and helpful support to the people using our product every day.
This isn’t your typical call-centre role. You won’t just answer questions - you’ll help users understand their health data, get more value from Cronometer, and share the insights that help us improve the customer experience. You’ll be joining a fast-learning support environment where curiosity, clear communication, thoughtful problem-solving, and collaboration matter.
What You'll Do:
- Deliver friendly, clear, and accurate support to users by email through Zendesk
- Learn Cronometer’s features, common user workflows, integrations, and core nutrition concepts
- Follow established workflows to investigate issues, asking thoughtful follow-up questions and escalating with clear context when needed
- Reproduce and document suspected bugs using team guidance, templates, and internal processes
- Stay informed on product updates, known issues, ticket trends, and internal team guidance
- With team guidance, monitor and respond to user feedback across app store reviews, Reddit, or social media
- Help maintain support resources and help content, flag recurring pain points, and as you grow, contribute ideas that improve our workflows
You Might Be a Fit If You:
- Are a clear written communicator who enjoys digging into what's really going on
- Care about helping people and creating a positive customer experience
- Are detail-oriented and capable of managing multiple priorities with care
- Are tech-savvy and eager to learn tools like Zendesk, Slack, GitHub, and AI-enabled support tools
- Work well independently, but enjoy being part of a collaborative and supportive team, and are open to feedback and coaching
- Can spot patterns or recurring issues and are comfortable raising them with your team
- Are interested in health, nutrition, technology, and learning how people use a detailed product in real life
- Are based in, or willing to relocate to, Revelstoke, BC, and excited to work in person with the team
What We Offer:
- Employee bonus program
- Comprehensive health & dental benefits
- Employee Stock Option Plan
- 3 weeks paid time off, plus flexible schedule and WFH days
- Company mobile phone & phone plan
- Fitness device rebate
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