Posted 5 months ago
Customer Support Supervisor
@ Toromont Cat
Geraldton, Ontario
Overview
Toromont Cat is hiring a Customer Support Supervisor to lead the on-site support team and serve as the key customer contact. The role covers team development, monthly fleet performance reporting and strategic planning, on a full-time permanent basis with a 2 weeks in / 2 weeks out rotational schedule. Base pay is $78,705 to $98,380, with possible bonuses.
Responsibilities:
- Lead and motivate on-site technicians and support staff
- Act as key contact for customer and supplier issues
- Generate monthly maintenance and fleet performance reports
- Lead strategic planning, succession and labour planning
- Lead health and safety and product management meetings
Requirements summary:
- Minimum post-secondary education
- 3-5 years of operations management or supervisor experience
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-06-04
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | College diploma (required) |
| Perks mentioned | Flexible hours, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Toromont Cat
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Bâtissons l'avenir ensemble! - Let's Build Tomorrow Together!
Full company description
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel. Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir. Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve. Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice. For more information please visit www.toromontcat.com
- LinkedIn followers
- 58,239
- People associated on LinkedIn
- 4,032
- Reported office locations
- 3131 Hwy 7 West, Concord, Ontario L4K 1B7, CA
- 5001 Trans-Canada Hwy, Pointe-Claire, Qc H9R 1B8, CA
- 175 Akerley Blvd, Dartmouth, Nova Scotia B3B 3Z6, CA
- 140 Inksbrook Dr, Winnipeg, Manitoba R2R 2W3, CA
- 165 Urquhart Crescent, Fredericton, New Brunswick E3B 8K4, CA
- 82 Kenmount Rd, St John’s, Newfoundland and Labrador A1B 3R1, CA
- 27-71 Nuvua St, Rankin Inlet, Nunavut X0C, CA
- 130 Sherwood Rd, Charlottetown, Prince Edward Island C1E 0E4, CA
- Business categories
- Construction
- Machinery Manufacturing
- Building Material
- Mining
- Other recorded names
- Toromont Cat
- Specialties
- Construction
- Mining
- Power Systems
- Paving
- Truck
- Agriculture
- Lift
- Crushing & Screening
- Machine Control
- Governmental
- exploitation minière
- Production d'énergie
- asphaltage
- chariot élévateur
- concassage
- grands travaux
- technologie d'assistance
- and camion
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel. Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX…
| Field | Value |
|---|---|
| Industry | Machinery Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Concord, Ontario |
| Organization type | Public Company |
| Year founded | 1993 |
| Specialties | ConstructionMiningPower SystemsPavingTruckAgricultureLiftCrushing & ScreeningMachine ControlGovernmental |
| Open jobs on Jobsy | 260 |
| View page |
Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on-site team and will be accountable for meeting critical business goals while leveraging global safety best practices and sustainable processes. While being the key point of contact to customers.
Pay Type | Full Time, Permanent | |
Compensation | $78,705.00 to $98,380.00 | The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available. |
Note: Rotational Schedule of 2 weeks in / 2 weeks out (remote site premium applies).
As a Customer Support Supervisor, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
- Motivate and develop Technicians and other team staff to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met
- Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
- Generate and present monthly reports including maintenance and production fleet performance reports
- Participate and lead strategic planning initiatives (which include but not limited to); succession planning, labour and parts planning, career development plans, product problem management and asset strategy planning
- Provide input on capital expenditure requirements, operating policies, communication and projects for Regional Operations
- Lead and take part in all meetings related to health and safety and product management
Must-haves for this role:
- Minimum post-secondary education
- 3-5 years of experience in operations management/supervisor
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
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