Posted last month
CX Coordinator, Pharmacy
@ Felix
Toronto, Ontario
Overview
Felix, a digital healthcare company, is hiring a CX Coordinator for its pharmacy team, a full-time remote role open to candidates anywhere in Canada. The role handles patient chat and email conversations at high volume, guides patients through onboarding, and shares patient insights across the organization. The posting states full medical, dental and vision benefits, 3 weeks' vacation and a stock option grant.
Pay:
$50,000–$55,000 a year
Responsibilities:
- Provide personalized chat and email support to patients
- Guide patients through onboarding, pricing and process questions
- Resolve most issues without handoff
- Collaborate with pharmacy, medical and logistics partners
- Review AI-generated responses and suggest improvements
Requirements summary:
- Customer-facing experience, high-volume preferred
- Experience with Intercom Helpdesk or similar platform
- Pharmacy or telehealth background is an asset
- Clear, warm written communication
- Self-directed problem solving
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ashby
- Employer posting date
- 2026-10-06
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Generous parental leave, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Felix
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Feel good about you.
Full company description
Whether it’s sex, hair, skin, or just plain life, Felix is about giving people easier access to the lifestyle healthcare they need. But “easier access” doesn’t just mean more convenient. By introducing a new model of care, we’re on a mission to change behaviours, attitudes, and conventions around personal health.
- LinkedIn followers
- 15,144
- People associated on LinkedIn
- 289
- Reported office locations
- 488 Wellington Street W, Toronto, ON M5V 1E9, CA
- Other recorded names
- Felix
- Profile identifies a recruitment agency
- No
Whether it’s sex, hair, skin, or just plain life, Felix is about giving people easier access to the lifestyle healthcare they need. But “easier access” doesn’t just mean more convenient. By introducing a new model of care, we’re on a mission to change behaviours, attitudes, and conventions around personal health.
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 51-200 employees |
| Headquarters | Toronto, ON |
| Organization type | Privately Held |
| Year founded | 2019 |
| Open jobs on Jobsy | 38 |
| View page |
About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.
Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.
About the Role
When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.
You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.
If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit.
You Will
Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time
You Have
Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus
In any case, you'll stand out if you:
Bring pharmacy experience — whether you’ve worked in a pharmacy in-person or supported pharmacy operations remotely, you understand the workflows, terminology, and patient experience that come with the space.
Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity — you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work
Benefits
Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team
Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.
Open vacancy: This posting is for an existing vacancy at the company.
Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing [email protected].
Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.
Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.
Use of Artificial Intelligence (AI) in Hiring Process
Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.
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