Posted 11 days ago
D365 CE, Lead Consultant
@ HSO Group B.V.
Toronto, Ontario
Overview
HSO Group B.V. is hiring a Lead Consultant for D365 CE solutions across large enterprise transformations, focused on the Customer Service module and to a lesser degree Marketing, in regulated environments. The role covers requirements gathering, solution architecture, leading project teams, and commercial activities such as RFPs and customer relationships.
Responsibilities:
- Deliver D365 CE solutions across multiple domains
- Lead functional and technical project teams
- Gather requirements and map business processes
- Estimate work and assign tasks to team members
- Contribute to RFPs and thought leadership
Requirements summary:
- Experience on large enterprise D365 CE accounts
- Experience in regulated environments
- Ability to lead multi-team project delivery
- Strong customer relationship skills
- Ability to develop team members through coaching
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Software development |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
HSO Group B.V.
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Full company description
We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Our Global Footprint and Delivery Capabilities HSO is 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 33 offices across the Americas, Europe, and Asia. Worldwide 24/7 Global Support International customers who are rolling out Microsoft (Dynamics) solutions want support from a partner equipped for the task. HSO International is our team of experts specialized in worldwide implementations. HSO Global Managed Services provides worldwide support and maintenance services focused on proactively supporting business applications for companies that operate internationally. Contact us to discuss your business needs with one of our Microsoft Dynamics experts. We would love to have the opportunity to learn how HSO can help you accelerate the impact of digital transformation.
- LinkedIn followers
- 232,326
- People associated on LinkedIn
- 2,911
- Reported office locations
- De Entree 201, Amsterdam, North Holland 1101 HG, NL
- 350 5th Avenue, Empire State Building, Suite 6902, New York, NY 10118, US
- Newtonstraat 27, Veenendaal, Utrecht 3902 HP, NL
- Herrenberger Straße 56, Böblingen, Baden-Württemberg 71034, DE
- 100 Brook Drive (1st Floor), Green Park, Reading, Berkshire RG2 6UJ, GB
- Maksim Gorki 13, usiness Center Nastel, Skopje, Macedonia 1000, MK
- 202-45 Vogell Road, Richmond Hill, Ontario L4B 3P6, CA
- Obere Paulistrasse 9, Zürich, CH-8834, CH
- Suite 1108, 11/F, Tower 2, Silvercord, 30 Canton Road, Hong Kong PRC, Tsimshatsui, CN
- Level 30 The Gardens North Tower, Mid Valley City Lingkaran Syed Putra, Kuala Lumpur, 59200, MY
- 71 Robinson Road, #14-01, Singapore, Singapore 068895, SG
- JTBC Building 9th fl., 48-6 Sangam San-ro, Mapo-gu, Seoul 03909, KR
- 8F BIZCORE Akasakamitsuke, 3-9-2 Akasaka, Tokyo, Minato-ku 107-0052, JP
- 547, 9th Cross Road, 3rd Phase, J. P. Nagar, Karnataka, Bangalore 560078, IN
- Room 225, 2th Floor, OFFICEZIP, South Building China Overseas Plaza, No. 8, Beijing PRC, Guanghua Dongli, Chaoyang District 100730, CN
- 43, Rue de Richelieu, Paris, Île-de-France 75001, FR
- Elsenheimerstraße 47a, Munich, Bavaria 80687, DE
- Oberfrohnaer Str. 64, Rabenstein Center, Chemnitz, 09117, DE
- Sibson Road, 3rd floor, Jackson House, Sale, England M33 7RR, GB
- Rudolf-Diesel-Strasse 3, Geschäftshaus TIGERAuge, Winterthur, 8404, CH
- 53 Fort Street, Level 7, Auckland, 1010, NZ
- 60 Castlereagh Street, Level 11, Sydney , New South Wales 2000, AU
- Hliðarsmári 10, Kópavogur , 201, IS
- 137 Johnson Ferry Road, Suite 2230, Marietta, GA 30068, US
- Regus Center, Zeltnerstr. 1-3, 3rd Floor, Zeltner Eck Building, Nuremberg, D-90443, DE
- Strathclyde Business Park, Willow House, Kestral View, Bellshill, ML4 3PB, GB
- Skipagata 9, Akureyri, 600, IS
- No.341A, Le Trong Tan Street, Son Ky Ward, Ho Chi Minh City, Tan Phu District, VN
- Room 580, 5th Floor, Yongyin Building, No. 218 Xizang South Road, Shanghai PRC, Huangpu District, CN
- A305, 3th Floor, Block A, Oriental Hope Tianxiang Plaza, No. 500 Middle Tianfu Avenue, Chengdu PRC, Wuhou District, CN
- Room 53, T2-17th Floor, Xinghuan International Center, No. 181 Yanjiang West Road, Guangzhou PRC, Yuexiu District, CN
- Room 810, 8th Floor, Tianjin International Financial Center Shopping Mall, Tianjin PRC, CN
- Room 1011, 10th Floor, No. 123 Baiyin Road, Western Chuangke Cultural and Creative Building, Lanzhou PRC, Chengguan District, CN
- 164 London Street, Unit #2, Hamilton, Waikato 3204, NZ
- 119 Featherston Street, Wellington, WGN 6011, NZ
- Business categories
- Analytics
- Cloud Infrastructure
- Information Technology
- Software
- Enterprise Software & Network Solutions
- Other recorded names
- HSO Enterprise Solutions AG
- HSO Group B.V.
- HSO
- Specialties
- Artificial Intelligence
- Business Applications Services
- Cloud Infrastructure & Security
- Cloud Integration
- Cloud Services
- Cloud Strategy & Architecture
- CRM
- Customer Engagement
- Data & Analytics
- ERP
- Financial Services
- Generative AI
- IoT
- Low Code Development
- Machine Learning
- Managed Cloud Services
- Manufacturing
- Microsoft 365
- Microsoft Azure
- Microsoft Dynamics 365
- Modern Workplace
- Non-Profit
- Power Platform
- Professional Services
- Public Sector
- Retail
- and Security
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Our Global Footprint and Delivery…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 1,001-5,000 employees |
| Headquarters | Amsterdam, North Holland |
| Organization type | Privately Held |
| Year founded | 1987 |
| Specialties | Artificial IntelligenceBusiness Applications ServicesCloud Infrastructure & SecurityCloud IntegrationCloud ServicesCloud Strategy & ArchitectureCRMCustomer EngagementData & AnalyticsERP |
| Open jobs on Jobsy | 2 |
| View page |
D365 CE Lead Consultant
Responsibilities and Activities
In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.
You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.
You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.
Requirements
Technical Skills & Knowledge
- Coordinate multiple project teams to successfully implement CE solutions
- Groom requirements with client product owner, BA and business teams
- Break down the work into manageable tasks
- Estimate the work at the Epic, Feature, User Story and Task levels
- Assign work to reports on your stream
- Enable teams to deliver the work on time and within estimates
- Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
- Report on your stream's progress, issues and risks at daily stand-ups
- Triage bugs and assign reports to work on resolution
- Hone industry expertise by researching current sector risks, innovations and opportunities
- Partner with Director- and VP-level customers to solve their CE challenges
Personal & Corporate Contributions
- Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements
- Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
- Enhance internal use and improvement of HSO project methodologies and delivery processes
- Share expertise by training others and instigating learning and knowledge-sharing initiatives
People & Culture Responsibilities
- Collaborate effectively with cross-functional teams and foster a positive team culture
- Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
- Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring
- Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)
Commercial & Business Acumen
- Nurture relationships with customer decision-makers, influencers and key users
- Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities
- Participate in sales meetings and customer workshops
Career Development
To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.
You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.
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