Data Analyst

Reporting to the Director, Digital Marketing and Business Intelligence, the Data Analyst is responsible for maintaining, optimizing, and improving our ticket sales reporting within the Business Intelligence (BI) team and organization. They are also responsible for cross-departmental analytics projects, including event forecasting, several modeling projects, and all ad-hoc data-related requests. This position plays a crucial role within the team and organization, and requires a data-driven, revenue focused, sports and live events enthusiast.

This full-time, permanent role has an annual salary range of $50,800 to $60,900, with 100% employer-paid benefits. The final compensation will be determined based on the successful candidate's experience and qualifications. This is a replacement position and offers flexibility to work either fully on-site or in a hybrid arrangement.

What you’ll do:

• Be the go-to person on all Ticketmaster reporting related needs, having an in-depth knowledge of all aspects of Ticketmaster.
• Develop and maintain ticket sales reporting infrastructure by providing real-time game and event reporting to senior management.
• Be responsible for reports such as, Event by Event analysis, product performance reports, Sales and Attendance forecasting, commission, NPS, and event specific reporting (CFL, OHL, Tenant Teams, Live Events).
• Responsible for analytics projects and ad-hoc data related requests from other departments within the organization.
• Track and optimize on our current reporting structure to create efficiencies and improvements in visualization and effectiveness.
• Analyze data and provide report insights to help steer departmental decisions and to support key organization stakeholders with driving revenue.
• Create and optimize data models within our Tech Stack to improve reporting, customer journeys, and all around efficiencies within the department, and organization.
• Provide insight, collaboration, and expertise on AI and the ever-changing applications for the organization, including, but not limited to, reporting, analytics, and revenue generation.
• Exchange ideas/data/feedback with other departments (Ticket Operations, Ticket Sales & Service, Digital Marketing, Corporate Partnerships, and Brand & Content) in order to innovate and provide insights.

What’s needed:

• Post-secondary degree in math, business data analysis, or a related field.
• 3+ years of experience in a data analysis or date reporting focused role.
• Expert-level knowledge of Microsoft Excel and data manipulation is a must.
• Experience with Ticketmaster reporting (both Archtics and Host) is a must.
• Intermediate SQL knowledge is a must, while a working knowledge of Python is a positive.
• Knowledge of Snowflake, Rudderstack, Braze, and Omni Analytics are positives.
• A willingness to learn new tools and strategies, with a quick uptake time.
• Data-driven, with a clear understanding of data, analytics, metrics, and their importance.
• A good storyteller: being able to convey your findings in an effective, clear, and concise manner for all levels of staff.
• Innovative and challenges the status quo.
• A desire to go beneath the surface and discover and distill a problem down into a very clear set of hypotheses that can be tested. Wanting to know why data says what it does.
• Pro-active and effective in managing projects and their deadlines while considering all stakeholders.
• Strong communication skills, both verbally and written with the ability to anticipate needs before they occur.

Why OSEG?

You can make a meaningful and powerful impact on the entertainment industry in Ottawa. Working at TD Place will provide you with a competitive health benefits plan, dynamic team environment and the ability to continuously learn and grow.

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67’s. We are also home to Atletico Ottawa, Ottawa Blackjacks, and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to compliment application screening. We’ll reach out to candidates whose applications best match the role's requirements.