Posted 5 months ago
Data and Reporting Analyst
@ Procom
Toronto, Ontario
Overview
Procom is hiring a senior Data and Reporting Analyst on contract for BMO's Treasury & Payment Solutions Technology team in the Greater Toronto Area. The role builds Power BI dashboards and analytics on ServiceNow ITSM and operational data to improve service performance and decision-making. Hybrid, with 2 days per week in the office.
Pay:
$52.50–$70 an hour
Responsibilities:
- Design and deliver Power BI dashboards on ITSM performance and KPIs
- Integrate and analyze ServiceNow and infrastructure data
- Translate complex data into executive-ready insights
- Define KPIs, data models and reporting frameworks
Requirements summary:
- 5 to 7+ years in reporting, analytics or BI
- 5+ years of Power BI development with DAX
- Hands-on ServiceNow ITSM reporting experience
- Knowledge of ITIL and Site Reliability Engineering
- Experience in IT environments, preferably financial services
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-06-15
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Data & analytics |
| Experience | 5+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Procom
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated. Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter. And we want to work with you. CNESST License: AP-2504746, AR-2504747, AP-2000583, AR-2000584
- LinkedIn followers
- 195,312
- People associated on LinkedIn
- 1,304
- Reported office locations
- 30 St Clair Ave W, Toronto, Ontario M4V 3A1, CA
- 320 March Rd, 200, Ottawa, Ontario K2K 2E3, CA
- 333 7 Ave SW, Suite 2100, Calgary, Alberta T2P 2Z1, CA
- 10025 - 102A Avenue, Suite 1800, Edmonton, Alberta T5J 2Z2 , CA
- 1021 W Hastings St, Suite 1100, Vancouver, British Columbia V6E 0C3, CA
- 1280 Boulevard Lebourgneuf, 300, Québec, Quebec G2K 0H1, CA
- 1130 Situs Court, Suite 216, Raleigh, North Carolina 27606 , US
- Other recorded names
- Procom
- Specialties
- Hybrid Statement of Work and Contractor Management Technology
- Profile identifies a recruitment agency
- Yes
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Specialties | Hybrid Statement of Work and Contractor Management Technology |
| Open jobs on Jobsy | 242 |
| View page |
BMO is currently sourcing for a Data and Reporting Analyst - Senior. This is a hybrid contract role in the Greater Toronto Area (GTA) with 2 days in office per week.
Role Overview:
This role supports Treasury & Payment Solutions Technology by transforming complex ITSM and operational data into actionable insights that enhance service performance and strategic decision-making. The analyst will lead the design and evolution of enterprise reporting solutions using Power BI and ServiceNow, partnering with technology, operations, and business stakeholders to drive proactive, insight-driven operations.
Key Responsibilities:
Design and deliver Power BI dashboards to provide visibility into ITSM performance, KPIs, and operational health
Integrate and analyze data from ServiceNow (Incident, Problem, Change, CMDB), cloud, infrastructure, and application sources
Translate complex data into clear, executive-ready insights highlighting trends, risks, and opportunities
Perform proactive trend analysis to identify systemic issues and continuous improvement opportunities
Partner with stakeholders to gather requirements, prioritize reporting needs, and deliver scalable solutions
Establish and maintain standard reporting frameworks, KPI definitions, and data models
Ensure data quality, governance, integrity, and documentation across reporting solutions
Drive automation and continuous improvement to reduce manual effort and enhance reporting efficiency
Facilitate cross-functional discussions to support data-informed decision-making
Must-Have Skills:
5 to 7+ years of experience in reporting, analytics, or business intelligence roles
5+ years of Power BI development experience, including data modeling, DAX, and dashboard design
Strong understanding of ITIL framework and Site Reliability Engineering practices
Hands-on experience with ServiceNow ITSM data (Incident, Problem, Change, CMDB) and operational reporting
Proven ability to translate data into meaningful insights and compelling narratives for business and leadership audiences
Strong analytical mindset with ability to identify trends, patterns, and anomalies
Experience working cross-functionally with technical and business stakeholders
Excellent communication, facilitation, and documentation skills
Experience in Information Technology environments, preferably within financial services
Nice to Have Skills:
Previous financial services experience
Ideal Candidate:
Demonstrates autonomy and leadership in driving projects without hand-holding
Creative thinker capable of proposing innovative solutions
Strong attention to detail with a focus on data accuracy and quality
Ability to work independently in a fast-paced, high-visibility environment
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