Posted 6 days ago
Deskside Technician II
@ Stefanini Group
Toronto, Ontario
Overview
Stefanini Group is hiring a Deskside Technician II to provide in-person and remote IT support across stores, distribution centers, repair facilities, manufacturing sites and corporate offices. The role covers device support, asset lifecycle management and site projects, with on-site work and travel required.
Responsibilities:
- In-person and remote support for devices and peripherals
- iPhone/iPad activations and MDM enrollment
- Asset lifecycle, imaging and inventory control
- Site openings, renovations and closures support
- Incident and service request management
Requirements summary:
- Degree in IT or related field, or currently pursuing one
- Experience with networks and TCP/IP
- Strong Windows and macOS knowledge
- CompTIA A+ or equivalent
- Valid driver's licence and availability to travel
Tools & skills
Source and dates
Source type not verified · smartsearch
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Store, Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer high |
| Languages | English |
| Licences & certifications | CompTIA A+ |
| Driver’s licence | required |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Information Technology, Computer Science, Computer Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Stefanini Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. Recognized as the most internationalized technology company in Brazil, according to the Fundação Dom Cabral (FDC) ranking, Stefanini is global by essence, collaborative by nature, and strategic by vocation. It is also a pioneer in applying Artificial Intelligence to transform businesses through an end-to-end AI-First approach.
- LinkedIn followers
- 445,155
- People associated on LinkedIn
- 10,782
- Reported office locations
- Avenida Eusébio Matoso 1375, São Paulo, SP 05423-905, BR
- Other recorded names
- Stefanini Group
- Profile identifies a recruitment agency
- No
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 10,001+ employees |
| Headquarters | São Paulo, SP |
| Organization type | Privately Held |
| Open jobs on Jobsy | 11 |
| View page |
PROXIMITY SUPPORT TECHNICIAN
- Key Responsibilities
- End-User Support & Device Management
- Provide professional in-person and remote technical support for mobile devices (smartphones, tablets), laptops, desktops, and peripheral equipment
- Execute iPhone/iPad activations, Mobile Device Management (MDM) enrollment, and carrier coordination for wireless deployments
- Support Apple devices (iPhones, iPads, MACs) and Windows operating systems with Microsoft Office suite
- Deliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standards
- Infrastructure & Equipment Support
- Manage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate offices
- Support diverse printer ecosystem including HP LaserJet, Zebra printers, retail printers (RFID/Epson), and general office printers
- Set up and support videoconferencing equipment (Zoom) and audio/video systems (e.g., Carlipa)
- Perform initial troubleshooting and first-level support for network infrastructure, including connectivity issues and equipment reboots
- Maintain point-of-sale systems, displays, scanners, input devices and handheld devices
- Lifecycle & Asset Management
- Perform complete lifecycle management of endpoints including imaging, provisioning, configuration, upgrades, and decommissioning
- Conduct IT asset inventory control and management with complete audit trails
- Provision, track, and maintain loaner/temporary equipment inventory for business continuity
- Maintain asset hygiene standards including lifecycle tracking, disposal protocols, and regional compliance requirements
- Perform basic hardware maintenance (Intel, Mac)
- Project Support & Documentation
- Support new store openings and sites like warehouse or manufacture, renovations, relocations, and closures including technology setup/teardown and cutover coordination
- Participate in small-scale IT projects such as new software/hardware deployments or system updates under supervision
- Document all activities accurately in incident, request, and asset management systems
- Create and update technical documentation and knowledge base articles
- Contribute to knowledge management systems by documenting solutions, creating how-to guides, and reporting recurring issues
- Incident & Service Management
- Manage and control IT incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs)
- Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T health
- Conduct basic monitoring of systems and infrastructure, reporting anomalies to senior team members
- Coordinate effectively with third-party vendors, OEMs, and internal support groups (network, security, applications)
- Business Partnership & Escalation
- Partner with business stakeholders to identify technology pain points and escalate systemic issues through proper channels
- Translate business needs into technical solutions or route requests to appropriate specialized teams
- Demonstrate service-excellence mindset and effective conflict resolution skills
- End-User Support & Device Management
- Required Qualifications & Skills
- Education & Experience
- Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related field
- Experience with networks and TCP/IP protocols
- Strong experience and knowledge of Operating Systems (Windows and macOS)
- Technical Competencies
- Familiarity with ITSM (ServiceNow) and remote support tools
- Proficiency with Mobile Device Management platforms
- Understanding of asset management systems and lifecycle processes
- Education & Experience
- Professional Skills
- Excellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location)
- Demonstrated ability to work effectively in a team environment
- Aptitude for conflict resolution and managing pressure effectively
- Proactive attitude and strong desire for continuous learning and professional development
- Service-excellence mindset appropriate for luxury retail environments
- CompTIA A+ or equivalent
- Availability for travel
- Valid driver's license and full ability to drive
#LI-ONSITE
#LI-KG1
- Required Qualifications & Skills
- Education & Experience
- Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related field
- Experience with networks and TCP/IP protocols
- Strong experience and knowledge of Operating Systems (Windows and macOS)
- Technical Competencies
- Familiarity with ITSM (ServiceNow) and remote support tools
- Proficiency with Mobile Device Management platforms
- Understanding of asset management systems and lifecycle processes
- Education & Experience
- Professional Skills
- Excellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location)
- Demonstrated ability to work effectively in a team environment
- Aptitude for conflict resolution and managing pressure effectively
- Proactive attitude and strong desire for continuous learning and professional development
- Service-excellence mindset appropriate for luxury retail environments
- CompTIA A+ or equivalent
- Availability for travel
- Valid driver's license and full ability to drive
#LI-ONSITE
#LI-KG1
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