Posted 4 months ago
Desktop Information Generalist
@ Silver Lake Resources
White River, Ontario
Overview
Silver Lake Resources is hiring a Desktop Information Generalist to provide Level 1, 2 and 3 helpdesk and desktop support to corporate and site-based staff at a mining operation. The role covers hardware and software installation, network and firewall work, ticket management and support for operational technology systems such as CITECT SCADA. Schedule.
Responsibilities:
- Provide Level 1, 2 and 3 helpdesk and desktop support to corporate and site-based employees
- Install, configure and maintain hardware, software, networks, printers and scanners
- Manage service desk tickets and keep clients updated on resolution
- Support operational technology systems including CITECT SCADA and CCTV
- Maintain backups, data de-duplication and storage and network optimisation
Requirements summary:
- Experience delivering multi-level helpdesk and desktop support
- Networking skills including switching, routing and firewall work
- Ability to diagnose and resolve hardware and software faults
- Strong communication with staff, site management and contractors
- Commitment to safety and site housekeeping standards
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-07-08
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Hours per week | 40 (estimated) |
| Work setting | Office, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Silver Lake Resources
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Please be advised we have merged to form Vault Minerals. Please follow the Vault Minerals LinkedIn Page for our updates.
Full company description
Silver Lake Resources is an all-Australian, ASX listed gold and copper producing and exploration company operating in the Eastern Goldfields and Murchison districts of Western Australia. Silver Lake’s key assets are the Mount Monger Gold Camp, located 50 km south east of Kalgoorlie, the Deflector Gold Copper Mine, located 160km east of Geraldton and the newly acquired Rothsay Gold Project in the Southern Murchison region of WA. Silver Lake’s recent acquisitions establish them as a multi-asset, mid-tier gold producer with the financial strength to be a leading growth-focused gold company.
- LinkedIn followers
- 16,117
- People associated on LinkedIn
- 163
- Reported office locations
- 85 South Perth Esplanade, Suite 4, Level 3, South Perth, WA 6151, AU
- Australia, Kalgoorlie, WA 6430, AU
- Australia, Shire of Yalgoo, WA 6635, AU
- Business categories
- Mining
- Other recorded names
- Silver Lake Resources
- Specialties
- Mining
- Gold
- Exploration
- and Copper
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Silver Lake Resources is an all-Australian, ASX listed gold and copper producing and exploration company operating in the Eastern Goldfields and Murchison districts of Western Australia. Silver Lake’s key assets are the Mount Monger Gold Camp, located 50 km south east of Kalgoorlie, the Deflector Gold Copper Mine, located 160km east of Geraldton and the newly acquired Rothsay Gold Project in the Southern Murchison…
| Field | Value |
|---|---|
| Industry | Mining |
| Company size | 201-500 employees |
| Headquarters | South Perth, WA |
| Organization type | Public Company |
| Specialties | MiningGoldExplorationand Copper |
| Open jobs on Jobsy | 24 |
| View page |
Position Overview
The purpose of the position of Desktop Information Generalist is to provide Level 1, 2 & 3 Helpdesk and Desktop Support, to both corporate and site-based employees
Safety
• Maintain exemplary standard of housekeeping at all times, safe work, incident/accident reporting & active involvement in safety initiatives to ensure a safe work environment.
• Abide by and proactively comply with Company policies, procedures, guidelines, and systems, as well as all relevant legislation.
• Understand and familiarise oneself with site Emergency evacuation procedures.
Company / Leadership
• Display conduct which is aligned with company Core Values, Policies and Procedures.
• Lead by example and actively participate to achieve department and company goals and objectives.
Behaviour / Attitude
• Support and follow all lawful instructions/directives from direct supervisor.
• Maintain a high level of professionalism and take responsibility for own conduct and behaviour in the workplace.
• Ensure good, clear lines of communication between all stakeholders, including the Site Management team, co-workers and contractors
Knowledge / Skills
• Provide 1st, 2nd and 3rd level helpdesk & desktop support to both corporate and site-based employees.
• Ensure service desk tickets are managed accordingly, ensuring that all service levels are exceeded.
• Keep clients up-to-date with resolution efforts on current incidents.
• Be a strong contributor to IT Policies and Procedures
• Log calls in the ticketing system, and to update calls as action is taken.
• Instal and configure computer hardware, software, systems, networks, printers and scanners
• Undertake switching, routing, and construction of firewalls when requested
• Install, investigate, diagnose and solve computer software and hardware faults
• Manage stocks of equipment, consumables and other supplies.
• Install and maintain operating systems, network and application software on desktop computers
• Ensure minimal downtime to the mining operations or interruption to staff productivity.
• Support Operational Technology systems including CITECT SCADA, Seismicity Monitoring, CCTV etc
• Maintain regular housekeeping procedures, including data de-duplication, data backups, network optimisation and storage optimisation.
• Conduct training in systems use and access.
• Continuously monitor and maintain system access and security.
Teamwork
• Work collaboratively with others to achieve organizational goals – both within own department and site wide.
• Attend regular relevant site meetings to support and commit to the agreed outcomes
• Leverage of the talent and knowledge within the team to resolve problems.
Planning & Organisation
- Prioritise and complete tasks accurately as to specifications as assigned by direct supervisor within required timeframes.
• Proactively identify and address hazards before they arise as issues.
• Be punctual to work and all required site meetings.
• Undertake other duties as lawfully instructed
Journal
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