Posted 113 months ago
Desktop Support Landesk - Alberta, Canada
@ Info-Ways
Calgary, Alberta
Overview
Info-Ways is hiring a full-time Desktop Support LANDesk specialist in Alberta, Canada, to troubleshoot laptops, desktops, software and remote connections. The role involves remote support, hardware and imaging work, ITIL-based service desk duties, and on-call support outside business hours. Background verification is required for selected candidates.
Responsibilities:
- Troubleshoot desktop and laptop hardware and software
- Provide remote desktop and phone support to users
- Perform imaging, depot service and application installation
- Manage user accounts, mailboxes and distribution lists
- Provide on-call support outside business hours
Requirements summary:
- 1-3 years of desktop support experience
- A+ certification and 1-2 years IT diploma
- ITIL V2 or V3 knowledge
- Phone and help desk experience required
- Windows, Active Directory and Exchange skills
- Valid driver's licence and personal vehicle
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2017-07-12
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day, evening |
| Travel | ground: minimal |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | A+ Certification, Dell Certification, Lenovo Certification, MCP, MSCE, MSCA |
| Driver’s licence | required, own vehicle |
| Education | College diploma (preferred) |
| Fields of study | Information Technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Info-Ways
| Field | Value |
|---|---|
| Open jobs on Jobsy | 72 |
Company Description
IT
Job Description
Role: Desktop Support Landesk
Location: Alberta, Canada
Duration: Fulltime
BGV will be done for the selected candidates.
1. PURPOSE OF THE JOB:
Technical knowledge of Desktop/Laptop level troubleshooting Experience in Lotus notes, Internet and Networking, Active Directory, File share, Print server.
Laptop/Desktop Imaging - Depot service. Laptop/Desktop Hardware troubleshooting.
Software/Application-client installation and troubleshooting Good technical knowledge of Operating systems like Windows XP, 7. Technical Knowledge in Webex, Communicator, and Lotus notes. Comfortable with remote support.
2. PRINCIPAL ACCOUNTABILITIES
Remote desktop connectivity applications: RDP, pcAnywhere, LANDesk
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
Lotus Notes
Internet browsers (e.g. Explorer, Netscape, Firefox)
VPN and remote dial-in users
Support for laptop, desktops, and printers, Fax Machines, Scanners,
PDA, and Smartphones
Generally support 8 hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sites
On call support during non-business hours in case required
Driver license with Vehicle, Using Personal vehicle for official purpose in required situation
Flexible to work from different locations in Atlanta & other sites when required.
Willing to learn new technologies supported by clients.
3. KNOWLEDGE, SKILLS & EXPERIENCE
3-4 yrs of University education post High school (B.Sc. or Diploma)
1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
A + Certification.
1-3 years help on desktop services is must, support experience with problem solving involving hardware, software, and networks.
Dell/Lenovo certification preferred
Phone support experience necessary.
ITIL knowledge of V2 or V3. Especially on Service Desk/Desktop Support, Incident, Problem, and Change Management
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: basic knowledge in Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5.
ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools, LANDesk
MS Office Suite (XP, 2003, 2007,2010,2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA, blackberry support, All Smart phones
Others: Adobe Acrobat and other common desktop common applications used in enterprise.
Please respond with your word resume and requested details:
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Work Authorization:
Contact Number :
Email ID :
Skype ID:
Current location:
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Additional Information
All your information will be kept confidential according to EEO guidelines.
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