DH-GOLF SHOP ATTENDANT

POSITION: Golf Shop Attendant – Seasonal

DEPARTMENT: Golf Shop Attendant
STATUS: Summer Seasonal

COMPENSATION STRUCTURE: $17.60/hour (Membership Offset Program)
JOB HIGHLIGHTS: Shift work, outdoor role, on-course operations, exceptional job perks

Why Work at Deerhurst Resort

Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view. Becoming a Host unlocks a world of opportunity to not only grow your hospitality career but yourself as well. On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Recreation activities, pool and gym access. Discounts on food, clothing and concessions, and hotel stays are just some of the perks available to all Hosts. Affordable staff housing is available on site and includes laundry, internet, shuttle service. Join our team and find out why thousands of people visit Deerhurst every year. Apply to Deerhurst today, Muskoka’s preferred place to work and play.

Position Summary

The Golf Shop Attendant plays a key role in the daily operation of Deerhurst Resort’s two golf courses. This position is responsible for delivering exceptional guest service while efficiently managing check-ins, tee time bookings, and retail operations within the golf shop. Acting as a welcoming and knowledgeable guest service representative, the Golf Shop Attendant ensures members and guests enjoy a seamless, professional, and memorable golf experience.

Duties & Responsibilities

Public & Member Check-In

• Greet members and public players upon arrival in a friendly and professional manner.

• Verify reservations, confirm tee times, and ensure guests have all required information and equipment prior to play.

Tee Time & Booking Support

• Assist members and the public with booking future tee times.

• Accommodate preferences when possible and provide accurate information on course availability, tournaments, and special events.

Merchandise Organization & Sales

• Maintain the overall organization, cleanliness, and presentation of the golf shop.

• Restock merchandise as required and assist guests with the selection and purchase of golf equipment, apparel, and accessories.

• Accurately process retail transactions.

Guest Service Excellence

• Serve as a primary point of contact for all golf-related inquiries.

• Provide recommendations, resolve concerns, and ensure a high level of guest satisfaction throughout each visit.

Administrative Responsibilities

• Answer phone calls and respond to emails in a professional and timely manner.

• Process payments and maintain accurate records of reservations, sales, and inventory.

Course Knowledge

• Develop and maintain a strong understanding of both Deerhurst golf courses, including layouts, rules, policies, and daily conditions.

Team Collaboration

• Work closely with golf professionals, grounds, and food & beverage teams to support smooth daily operations and consistent service standards.

Education & Experience

• High School Diploma (asset)

• Knowledge of golf merchandise and equipment (asset)

• Previous golf course experience (asset)

• Cash handling experience (asset)

• Comfort working with computers and point-of-sale systems (asset)

Skills & Abilities

• Strong guest-service orientation with excellent interpersonal skills.

• Ability to work collaboratively within a team and take initiative when appropriate.

• High attention to detail with a commitment to organization and cleanliness.

• Professional, energetic, flexible, and dependable.

• Enjoys delivering outstanding service and supporting the needs of others.

• Clear and effective communicator with a polished telephone manner.

• Confident sales ability and product knowledge within a retail environment.

• Accurate and reliable handling of sales transactions.

• Proficient in computer systems used for daily operations.

• Thrives in fast-paced and dynamic environments.

• Maintains composure and professionalism during challenging situations.

• Demonstrates sound judgment and quick, accurate decision-making.

• Flexible availability, including evenings, weekends, and holidays.

Schedule & Work Environment

• Shift work required

• Outdoor working environment

• Evenings, weekends, and holidays required based on business needs

The Perks for All Team Members

• Gain experience in a fun environment

• Free resort pass access: complimentary access to all on site activities and amenities, pool, gym and more!

• Hotel, retail and restaurant discounts

• Meet new people and work within a great team

Eligibility

• Must be legally eligible to work in Canada.

This job description is not intended to be an exhaustive list of all responsibilities, skills, or efforts required of the position. Duties, responsibilities, and requirements may change based on operational needs.