Posted 6 months ago
Digital Agency Operations Director (Remote)
@ Jumpfactor
Toronto, Ontario
Overview
Jumpfactor is hiring a Digital Agency Operations Director to run end-to-end operations across SEO, content, web, paid, email, social and design. The role leads 8 functional heads and about 70 team members, owning KPI performance, client ROI and delivery quality. It is a full-time, 100% remote position.
Responsibilities:
- Own end-to-end operations across SEO, content, web, paid, email, social and design
- Lead 7 leaders and a team of 35
- Drive KPI performance and client ROI
- Manage capacity planning, hiring and profitability
- Enforce SOPs, playbooks and accountability
Requirements summary:
- 8+ years of experience, including 4+ in marketing or project management
- 4+ years managing teams of 10+
- Strong across digital channels
- Proven in $15M-$50M+ environments
- Experience leading AI agent adoption to automate workflows
Tools & skills
Source and dates
Employer career site / ATS feed · recruitee
- Employer posting date
- 2026-05-06
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 8+ years |
| Management experience | 4+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Jumpfactor
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
About Jumpfactor
8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X.
The Role
Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.
What You’ll Own
Lead 7 leaders and a team of 35
Drive KPI performance + client ROI
Capacity planning, hiring, profitability
Enforce SOPs, playbooks, accountability
Remove roadblocks, ensure delivery quality
What You Bring
8+ years experience (4+ in marketing/project mgmt)
4+ years managing 10+ (scaled 50–100 teams)
Strong across digital channels (SEO, paid, web, etc.)
Proven in $15M-$50M+ environments
Systems + KPI-driven operator
Strong leader, highly organized, data-driven
Agency experience + EOS familiarity (asset)
Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes
Not for You If
You avoid tough calls or accountability
You prefer strategy over execution ownership
You can’t operate in high-performance environments
Why Jumpfactor
100% remote, high-performance team
5X growth trajectory
Paid learning + development
High ownership and impact
Join a Winning Team
8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.
Journal
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