Posted 18 days ago
Director, Client Lifecycle Management and AML Compliance
@ GardaWorld
Toronto, Ontario
Overview
GardaWorld is hiring a Director, Client Lifecycle Management and AML Compliance to lead the client lifecycle program across Canada for GardaWorld Cash Services. The role oversees onboarding, KYC/KYB, risk assessments, due diligence, periodic reviews and client RFIs, and leads a team. Requires 8-10 years of AML or financial crime compliance experience and 3-5 years of leadership.
Responsibilities:
- Lead the client lifecycle management program across Canada
- Oversee KYC, customer due diligence and risk assessments
- Review and escalate high-risk client relationships
- Support regulatory examinations and audit remediation
- Lead, develop and mentor the Client Lifecycle team
Requirements summary:
- Bachelor's degree in business, finance, law, accounting or criminology
- 8-10 years in AML, KYC or financial crime compliance
- 3-5 years of progressive leadership managing AML or KYC teams
- Working knowledge of PCMLTFA, FINTRAC and FATF
- CAMS or equivalent certification is an asset
- Bilingual English and French is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Director |
| Department | Business operations |
| Experience | 8+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Work setting | Office |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Bachelor’s degree (required) |
| Fields of study | Business, Finance, Law, Accounting, Criminology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GardaWorld
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
GardaWorld: Business solutions and security services for a complex world.
Full company description
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security. GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.
- LinkedIn followers
- 199,805
- People associated on LinkedIn
- 24,451
- Reported office locations
- 2300 Émile-Bélanger, Saint-Laurent , Quebec H4R 3J4, CA
- 700 S Federal Hwy, Boca Raton, Florida 33432, US
- Dubai International Financial Centre, Currency House, Office 303, Dubai, Dubai 482069 , AE
- Business categories
- Wealth Management
- Information Technology
- Service Industry
- Solar
- Consulting
- Risk Management
- Security
- Network Security
- Facility Management
- Physical Security
- Other recorded names
- GardaWorld Cash
- GardaWorld
- Specialties
- Cash Services
- Protective Services
- International Protective Services
- Aviation Services
- Travel Security
- Cash Pickup
- Security Services
- Armored Cash Services
- Cash logistics
- ATM Services
- Cash Vault Services
- Physical Security
- Security Consulting
- Mobile Security
- Event Security
- Airport Security
- Loss Prevention
- Road Flagging
- Armored Truck
- Security Guards
- Executive Protection
- Crisis Management
- and Mobile Patrol
- Profile identifies a recruitment agency
- No
- Reported total investment
- 2,600,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security. GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Saint-Laurent , Quebec |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Cash ServicesProtective ServicesInternational Protective ServicesAviation ServicesTravel SecurityCash PickupSecurity ServicesArmored Cash ServicesCash logisticsATM Services |
| Open jobs on Jobsy | 438 |
| View page |
Department: AML Compliance
Reports to: Senior Director, AML Compliance & Compliance Officer (CAMLO)
Scope: GardaWorld Cash Services Canada & Société en commandite transport de valeurs Garda
Role Purpose
The Director, Client Lifecycle Management is responsible for the strategic leadership, governance, and operational effectiveness of GardaWorld Cash's Client Lifecycle Management (CLM) program across Canada.
The role oversees all activities related to customer onboarding, KYC/KYB, Client Risk Assessments, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Ongoing Client Maintenance, and Client Requests for Information (RFIs).
The Director ensures customer relationships are established and maintained in accordance with applicable regulatory requirements, internal policies, and the organization's risk appetite. The position is accountable for lifecycle governance, customer risk management, operational excellence, team leadership, and the continuous enhancement of client lifecycle processes, systems, and controls.
Working closely with AML leadership, Sales, Operations, Legal, Finance, IT, and other key stakeholders, the Director supports business growth while maintaining a strong and effective compliance framework.
Key Responsibilities
Client Lifecycle Leadership
- Lead GardaWorld Cash's Client Lifecycle Management program, including Onboarding, KYC/KYB, Client Risk Assessments, CDD, EDD, Periodic Reviews, Ongoing Client Maintenance, and Client RFIs.
- Ensure lifecycle processes effectively support regulatory compliance, risk management, operational efficiency, and business growth.
- Ensure a consistent risk-based approach is applied throughout the customer lifecycle.
Risk and Compliance Oversight
- Oversee customer due diligence and risk assessment frameworks, ensuring alignment with regulatory requirements, internal policies, and the organization's risk appetite.
- Review and escalate significant client risks, exceptions, and high-risk relationships as required.
- Ensure the consistent application of lifecycle controls, customer due diligence standards, and risk-based decision making.
Strategy, Governance and Continuous Improvement
- Define and execute the strategic direction for the Client Lifecycle function.
- Maintain effective governance, controls, policies, procedures, and performance standards.
- Lead process optimization, technology enhancements, data quality initiatives, and operational improvement programs.
- Identify and implement automation opportunities and process transformation initiatives to enhance efficiency and effectiveness.
Stakeholder and Regulatory Engagement
- Serve as the senior point of contact for complex lifecycle matters and collaborate with Sales, Operations, Legal, IT, Finance, and Compliance stakeholders.
- Support regulatory examinations, audits, and independent reviews, ensuring timely remediation of identified issues.
- Provide subject matter expertise and guidance on customer lifecycle and due diligence requirements.
Performance and People Leadership
- Lead, develop, and mentor the Client Lifecycle team.
- Establish performance objectives, manage resources and capacity, and ensure the function is positioned to meet regulatory and business objectives.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Prepare and present reports to senior leadership on key risks, operational performance, service levels, trends, and strategic initiatives.
Required Skills
- Advanced expertise in Customer Lifecycle Management, KYC/KYB, Customer Risk Assessments, CDD, EDD, and AML compliance.
- Strong understanding of risk-based customer due diligence frameworks and customer risk-rating methodologies.
- Demonstrated leadership experience managing high-performing teams in a regulated environment.
- Strong strategic thinking, decision-making, and problem-solving capabilities.
- Exceptional communication and stakeholder management skills.
- Proven ability to lead cross-functional initiatives and drive organizational change.
- Strong organizational, project management, and operational planning skills.
- Ability to balance regulatory requirements, business objectives, and customer experience considerations.
Qualifications and Experience
- Bachelor's degree in Business, Finance, Law, Accounting, Criminology, or a related field.
- Minimum 8-10 years of experience in AML, KYC, Customer Due Diligence, Financial Crime Compliance, or a related discipline.
- Minimum 3-5 years of progressive leadership experience managing AML, KYC, or Client Lifecycle teams.
- Strong working knowledge of the PCMLTFA, associated regulations, FINTRAC guidance, and FATF recommendations.
- Demonstrated experience leading customer onboarding, customer risk assessment, due diligence, periodic review, and remediation programs.
- Experience supporting regulatory examinations, audits, independent reviews, and remediation initiatives.
- Experience implementing or overseeing compliance and lifecycle technology solutions.
- CAMS or equivalent AML certification is considered an asset.
- Experience with Actimize, X-Sight Onboard, Dow Jones, or similar compliance technologies is considered an asset.
- Bilingualism in English and French is considered an asset.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.